Scientific Support Engineer

Scientific Support Engineer

Turning Point Global Solutions, LLC is seeking a Scientific Support Engineer to provide specialized technical expertise and hands-on support for scientific researchers and laboratory staff at our clients Bethesda, MD location. This position requires deep technical knowledge of computing systems combined with familiarity with scientific research workflows, instrumentation, and data collection methods.

This position is contingent upon program award.

Work Location : Bethesda , MD

What Youll Do

As the Scientific Support Engineer , you will :

Serve as a specialized technician supporting the unique technology needs of scientific research staff and laboratory environments.

Apply advanced understanding of scientific research methods, tools, and workflows to ensure that laboratory users can effectively perform computational and data-driven tasks.

Serve as Subject Matter Expert in Windows, Mac, and Linux enterprise computing environments within an Active Directory domain, as well as in ITBs Windows, Linux, and Mac system management tools.

Provide advanced technical support and troubleshooting for scientific systems, specialized instruments, and research computing software.

Support virtualization platforms and maintain associated computing environments.

Troubleshoot and support networking hardware and software, including DHCP, Subnetting, DNS, VLANs, and both wired and wireless LAN configurations.

Support and maintain conference room audiovisual (AV) equipment and infrastructure.

Provide technical support for VoIP systems, fax machines, multifunction copiers, large-format printers, and other laboratory or IT peripherals.

Manage incident queues and service requests in ServiceNow, ensuring timely resolution and effective communication with end users.

What Were Looking For

To thrive and excel in this role, candidate should demonstrate the following :

Required Education, Skills, and Qualifications :

Bachelors, Masters, or Ph.D. degree from an accredited institution in Engineering, Applied Science, or a related technical field.

Minimum of four (4) years of relevant professional experience in desktop, end-user, or scientific computing support.

Demonstrated expertise in Windows, Mac, and Linux operating systems in an enterprise environment.

Experience supporting scientific computing and end-user environments.

Proven experience managing customer expectations and delivering high-quality customer service.

Proficiency with ServiceNow for queue management and ticket fulfillment.

Advanced technical knowledge in supporting scientific researchers and specialized lab systems and equipment.

Strong analytical, communication, and problem-solving skills.

Familiarity with virtualization platforms (e.g., VMware, Hyper-V).

Experience supporting laboratory instrumentation and data acquisition systems.

Working knowledge of network configuration and troubleshooting (DHCP, DNS, VLANs, wireless).

Familiarity with conference room AV systems and hybrid meeting technologies.

Experience supporting IT peripherals such as VoIP, multifunction printers, and more.

Whats In It For You?

We understand that our team members are our greatest asset. Thats why we offer :

Competitive salary with annual performance bonus, and annual merit increases.

Comprehensive health benefits fully funded by the company for employees.

401(k) retirement plan with company match.

Paid time off plus holidays.

Professional development opportunities.

A collaborative and inclusive work culture.

In compliance with pay transparency requirements, the salary range for this role is $105,000 to 124,000. This range is a general guideline only as compensation decisions are based on relevant experience and educational qualifications.

Ready to make your next career move? Apply today to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!

About Turning Point Global Solutions LLC (https : / / www.tpgsi.com) :

TurningPoint is a fast-growing system integration, information technology services company that caters to federal, state, and local government and commercial clients.

We specialize in full lifecycle system integration and software engineering services involving digital transformation and solution engineering in healthcare IT and telecom business verticals. Our services include software development, software integration, business process outsourcing, and professional services.

Founded in 2002, TurningPoint prides itself in a heritage of innovation and strong professional services capabilities, enabling it to provide a full suite of mission-critical solutions in a timely and cost-effective manner.

TurningPoint processes are independently appraised at CMMI Maturity Level 5 for Development.

All qualified applicants are considered for employment without discrimination due to race, gender, religion, age, marital status, national origin, disability, sexual orientation, or any other characteristic protected by federal, state, or local law.

This policy extends to all aspects of employment with TurningPoint, including, but not limited to, recruitment, hiring decisions, assignment, advancement, compensation, benefits, retention, and termination.

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