Customer Service Representative (CSR)

Customer Service Representative

The Signs Now Customer Service Representative (CSR) is the frontline contact for our walk-in and phone-in customers. The main focus of the Signs Now CSR position is providing superior customer experiences and conducting inside sales activities following our consultative sales approach. The CSR is also responsible for job scheduling and final quality control. Preparation and follow-up on estimates, orders and customer inquiries through the use of our Point of Sale (POS) system is a primary function of this position. In addition, the CSR is responsible for completing tasks on our Daily Activity Calendar which include : estimate follow-up, management of lingering built orders, target in-house marketing initiatives, contacting dormant accounts, Internet sales lead management, customer proof management, A / R aging contacts, customer thank you card distribution, and survey management. Our CSR will also hold responsibility of additional sales, marketing and branding initiatives as warranted and discussed with the owner / management team.