Manager, Sales Operations (CRM)

Manager, Sales Operations

Red Nucleus is hiring a Manager, Sales Operations! This is a remote role based out of the US.

Our purpose is advancing knowledge to improve lives. We succeed by being the premier provider of strategic learning and development, scientific advisory services (commercial, market access, medical affairs), and medical communications solutions for the life sciences industry. Our global team is composed of nearly 1,000 full-time employees whose commitment to creativity, quality, and on-time delivery is unrivaled in our space.

At Red Nucleus, we believe in providing a rich working environment that pushes us to innovate in ways that engages our employees to be their best selves. Our culture is about meaningful work, a true sense of community, and fun. We love to celebrate our people and we are proud to have been Internationally recognized as a "Great Place to Work".

About the Job

The Manager of Sales Operations plays a critical role in driving revenue growth and operational excellence by ensuring our commercial team has the tools, processes, and insights needed to succeed. This position sits at the intersection of sales strategy, analytics, and execution, partnering closely with leadership to optimize pipeline management, forecasting accuracy, and performance reporting.

The ideal candidate is highly analytical, detail-oriented, and proactive in identifying opportunities to improve sales effectiveness. You will oversee the day-to-day sales operations framework, including CRM optimization, dashboard / report development, and cross-functional coordination across business development, client services, and finance. Beyond managing data and processes, you will help shape the go-to-market strategy by providing actionable insights that inform decision-making and resource allocation.

Duties / Responsibilities

• Optimize CRM systems to ensure data integrity, improve usability, and support pipeline visibility across the commercial team
• Develop and maintain dashboards, reports, and performance metrics to enable accurate forecasting and timely business insights
• Partner with sales leadership to analyze pipeline trends, conversion rates, and revenue drivers, recommending actions that improve performance
• Oversee sales operations processes including lead management, opportunity tracking, and reporting cadence
• Collaborate with Business Development, Client Services, and Finance teams to align sales activity with operational and financial goals
• Support go-to-market strategy development by delivering actionable insights that inform resource allocation, account prioritization, and campaign planning
• Lead continuous improvement efforts to standardize workflows, automate reporting, and scale best practices across the sales organization
• Ensure forecasting accuracy by partnering with leadership to validate assumptions, monitor variances, and refine models
• Build tools, templates, and process frameworks that improve sales productivity and enable consistent execution

Requirements

Skills and Abilities :

Education and Experience :

Physical Requirements :

What You Will Enjoy at Red Nucleus :

Diversity, equity and inclusion are valued at Red Nucleus and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit. We do not discriminate on the basis of race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.