Specialist, Operations

Job Description

Job Description

Description :

About Bouldering Project

Bouldering Project is more than a climbing gym—we’re a community. We’re driven by a shared belief : that climbing, movement, and connection should be accessible to everyone. From first-timers to seasoned climbers, families to fitness enthusiasts, and our own teammates—we create inclusive, inspiring spaces where people move, grow, and belong. With world-class climbing, yoga and fitness offerings, and welcoming community spaces, we’re proud to serve nine markets across the U.S.—and we’re just getting started.

About the Role

Operations Specialists are the first and lasting impression for every guest who walks through our doors. They create a welcoming, inclusive, and safe environment for climbers and community members by modeling warm, human-centered service, supporting front desk operations, and helping maintain a clean and organized facility. Operations Specialists may also support gym programs, birthday parties, and events.

What You’ll Do

Guest Experience & Customer Service

• Greet and orient all guests and new climbers, introducing them to the space and rules.
• Facilitate facility orientations with emotional presence, warmth, and intention.
• Approach every interaction with empathy, clarity, and a human-centered mindset.
• Support customers with questions about memberships, products, events, and services.
• Process purchases, returns, and account updates at the register.
• Respond to and resolve customer concerns, escalating when needed.

Cleanliness & Facility Maintenance

Safety & Risk Management

Group Facilitation & Community Events

Additional Responsibilities

Requirements : What You’ll Bring

We know not everyone will meet 100% of the qualifications—if this role excites you, we encourage you to apply.

Working at Bouldering Project

At Bouldering Project, we aim to cultivate excitement for movement, belonging, and community. We lead by example—making our spaces and offerings accessible, safe, and welcoming to all. Our values of safety first, quality over quantity, and all are welcome are expected to be demonstrated in both leadership and daily operations.

This role may require a flexible schedule, including availability during evenings, weekends, holidays, or outside standard business hours depending on programming and business needs.

Compensation & Benefits

This is a part-time, hourly position. Compensation is based on experience and local market benchmarks. Perks include :

Equal Opportunity

Bouldering Project is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds—including those with nontraditional career paths—to apply.