Help Desk Support EngineerCND Life Sciences • Scottsdale, AZ, US

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Help Desk Support Engineer

CND Life Sciences • Scottsdale, AZ, US

30+ days ago

Job type

Full-time

Job description

Job Description

The Help Desk Support Engineer will provide technical assistance to end users who are having difficulty using Microsoft products and services. The Support Engineer will troubleshoot and diagnose issues, provide solutions, and help guide end users to understand how to use Microsoft products.

Job Responsibilities :

Provide technical support for Microsoft products, including Windows operating systems, Office applications, and other related software
Troubleshoot customer issues via phone, email, chat, or in-person visits
Diagnose and resolve complex hardware and software problems
Install, configure, and maintain computer systems and networks
Monitor system performance and troubleshoot any potential issues
Create detailed reports on the status of each issue and its resolution
Develop and implement strategies to improve customer service levels
Train users on how to use new software and hardware
Research and recommend solutions to enhance user experience
Maintain up-to-date knowledge of Microsoft products and technologies
Provide feedback to product teams regarding customer needs and feature requests
Assist with developing and maintaining documentation for internal processes and procedures

Knowledge, Skills & Experience :

3-5 years of experience with Microsoft products including O365 suite, SharePoint, Azure, Entra, Power Apps, and D365

Extensive experience with build, deploy, support, and patching

Experience with PowerShell, Python, Power BI, and SQL

Strong understanding of Networking

Knowledge of MS Security and IAM principles

Knowledge of Agile methodologies

Experience with SQL Server and database technology a plus

Excellent customer service skills

Ability to think critically and solve complex problems in a fast-paced dynamic work environment.

Education, Certifications & Licensures :

Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, or Engineering required or related field experience

Microsoft certifications (e.g., Microsoft Certified : MCP, MCSE, Azure Developer, MS Security) are a plus.

Other :

Ability to use copiers, fax machines, and PDF scanners to keep inventory and ordering records. Visual acuity and analytical skill to distinguish sufficient detail.

Ability to lift up to 25 pounds.

This job will be expected to work onsite at CND's Scottsdale, AZ headquarters 5 days / week.

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Help Desk Support • Scottsdale, AZ, US

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