Server Assistant

Position Purpose & Summary

To assist servers in running food, bussing tables, and keeping the dining room clean and orderly. To ensure that all guests and members are provided excellent service.

Essential Functions:

• Maintains work schedule as assigned and communicates any necessary scheduling requirements to management in advance of scheduled release.
• Provide detailed and through knowledge of culinary and beverage items.
• Complete required and suggested training to achieve maximum knowledge.
• Ensures that all food orders are delivered correctly and promptly.
• Performs pre-shift side work to ensure success.
• Reviews the menu and becomes thoroughly familiar with all items and means of preparation being offered that day, including the ingredients, preparation, sauces, and garnishes.
• Review the wine list and be prepared to verbally communicate what wines compliment which food items and why.
• Checks with the Lead line cook for any special instructions prior to the beginning of each shift.
• Ensures the line is properly set up and clean.
• Learns and memorizes all table numbers and seat numbers so they can deliver the order without having to ask who ordered it.
• Always maintains a constant focus on professionalism and customer service.
• Immediately cleans and resets any tables that are dirty.
• Keeps the floor free of debris.
• Complete cleaning and stocking duties thoroughly and as assigned.
• Be prepared to speak to the offerings of the entire Resort and Spa including services offered and hours of operation.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Completes additional training as needed.
• Performs deep cleaning and organizing as assigned.
• Assists with the functions of other positions within the restaurant and across the resort as needed.
• Maintains proper functioning and cleaning of equipment used in kitchen and dining room.
• Alerts management of needed product. Rotates dated product as needed. Removes expired product when needed.
• Understands functions of departments across resort property.
• Articulates location of departments and services when required Ability to work flexible schedule including required shifts on weekends, holidays, and as business requires.
• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

Minimum Knowledge & Skills: Requires knowledge of food and beverage items and preparation, safe handling, and service techniques. Requires ability to verbally communicate and record information in writing.

Formal Education and Job-Related Experience: Prior restaurant experience preferred.

License, Registration, and/or Certification Required: Basic food handler certification and alcohol service certification (may be provided by organization upon acceptance of position).

External and Internal Personal Contact:

Communications:

• Daily Verbal and Written
• Weekly Verbal and Written
• Occasionally Participate in one-on-one coaching sessions.

Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

YES

NO

Valid Driver's License

X

CPR Certification

X

Food Protection Manager Certification

X

Food Handler Certification

X

Alcohol Server/Seller Certification

X

Position Analysis/Specifications:

N/A

(Not Applicable)

OCCASIONAL

FREQUENTLY

Sitting

X

Standing

X

Walking

X

Bending Over

X

Crawling

X

Reaching

X

Crouching

X

Kneeling

X

Balancing

X

Pushing / Pulling

X

Lifting / Carrying:

10 lbs. or less

X

11 to 25 lbs.

X

26 to 50 lbs.

X

51 to 70 lbs.

X

Manual Dexterity

X

Fine Motor Skills

X

Gross Motor Skills

X

Eye / Hand Coordination

X

Near Vision

X

Far Vision

X

Color Recognition

X

Hearing

X

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

YES

NO

Working Outside

X

Working Inside

X

Working Alone

X

Working Closely with Others

X

Excessive Cold / Heat

X

Excessive Humidity / Dampness

X

Noise / Vibrations

X

Working Above Ground

X

Working Below Ground

X

Working with Chemicals / Detergents / Cleaners

X

Working Around Fumes / Smoke / Gas

X

Walking on Uneven Surfaces

X

Operating Motorized Equipment or Vehicles

X

Working Around/Near Machinery/Motorized Equipment

X

Climbing on Scaffolds or Ladders

X

Continuous use with a Computer and Keyboard

X