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General Manager
General ManagerMillennium Hotel and Resorts • Sunnyvale, CA, US
General Manager

General Manager

Millennium Hotel and Resorts • Sunnyvale, CA, US
8 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Millennium Hotels and Resorts is a Hong Leong subsidiary of Singapore-listed global real estate company City Developments Limited (CDL). Headquartered in Singapore, Millennium Hotels and Resorts is Singapore’s largest homegrown operator of international hotel brands spanning 4 continents and 80 strategic destinations. With a portfolio that includes timeless masterpieces to lifestyle properties, Millennium Hotels and Resorts comprises of the brands : The Biltmore, Grand Millennium, Millennium, M Social, Studio M, M Hotel, Copthorne and Kingsgate. The group also has a specially curated selection of uniquely inimitable properties under Leng’s Collection, which has been put together by our chairman, Mr. Kwek Leng Beng.

M Social Hotel is designed to be a landmark hotel for Millennium Hotels and Resorts. The project is being developed in conjunction with Lakeside Apartments along with a public park and lake that connect the two projects. The design of the hotel offers a visually striking refuge for travellers. The massing steps down towards the East for improved views, while allowing natural light into the core of the hotel. The first floor offers a restaurant, bar, lounge, pre-function space, multiple meeting rooms, two ballrooms, commercial kitchen, and a centrally located courtyard that connects the common areas. The hotel provides 263 keys and, in addition to the first floor, offers visitors a fitness centre and outdoor lounge. Sitting close to the 101 Freeway, the hotel will serve as a convenient option for travellers arriving from nearby San Jose Mineta International Airport.

M Social is a cocoon of experiences. Diversity is celebrated, bland is banned. It’s a safe space where guests can meet like-minded individuals and jump into a community away from home.

The General Manager will report directly to the SVP of Operations, and is responsible for leading and driving the overall performance of the Hotel.

Key Areas of focus : Profitability

  • Prepares marketing, operating, CAPEX / Spec RM plans
  • Prepares monthly forecasts for balance of the year including Marketing Plan, PL and cash flow
  • Monitors and analyses PL statements and forecasts to optimize profitability
  • Ensures the productivity initiative contributes to the long-term success of the Hotel
  • Ensures that effective fiscal controls are in place

Organizational Development

  • Creates unity of purpose and leadership skills throughout the organization
  • Lead the team and develop short, medium- and long-term business strategies to fulfil the Hotel’s Vision and Mission and provide mechanisms to track progress
  • Ensures that Hotel employees are committed to a common set of values to provide the foundation for relationship and decision making
  • Ensures that the Hotel has a functioning relevant policy manual
  • Creates an environment where team work is encouraged and recognized as the desirable style of achieving superior
  • performance
  • Provides an environment where creativity and innovation are recognized / rewarded

    • Sales and Marketing

  • Acts as leader of the Hotel’s Marketing and Sales initiatives
  • Participates in and approves Hotel Marketing Plan and reviews with DOM quarterly
  • Develops / Leads customer focus groups / advisory councils

    • Guest Satisfaction

  • Provides leadership in developing the culture of customer driven organization
  • Develops “voice of the customer” tools to tract guest satisfaction to be shared with employees

    • Human Resources

  • Provides staff facilities that are the “envy of the industry” and review benefits and services with HR to ensure high
  • quality / continuous improvement
  • Creates data to ensure meeting / exceeding internal customers’ expectations
  • Ensures implementation of effective systems for awards and recognition
  • Ensures compensation is fair in the market while attracting / rewarding the best people
  • Ensures that employees have every opportunity to provide their knowledge / expertise
  • Commits to the long-term localization of key positions
  • Ensure that Hotel develops, implements and monitors the succession plan and the individuals identified therein
  • Actively pursues effective communications throughout the organization
  • Implements / monitors programs to ensure a healthy management / employee environment
  • Implements performance appraisal system(s) to optimize Hotel performance
  • Provides the mechanisms for the organization and the individuals to develop and increase their competencies

    • Meetings

  • Conducts and attends GM meetings, Quarterly Operations Reviews, EXCOM Meeting, Department Heads Meeting,
  • Profit & Loss Meeting and Daily Morning Briefing. Creates an image as a quality hotel and responsible corporate citizen through relations with press, local authorities, etc.

    • Environmental Awareness Management

  • Implements and supports an Environmental Awareness Program. Initiates and monitors Energy Conservation Program to ensure minimum energy and utility consumption

    • Asset Management

  • Ensures the safety and quality of the building, facilities and services to complement the image of the Hotel
  • Ensures Hotel has a Crisis Management Plan that is reviewed with key positions
  • Implements preventive maintenance plans for the Hotel to ensure asset preservation
  • Proposes and implements capital investment plan(s) to maintain / upgrade facilities

    • Owner Relations

  • Maintains effective communication with owners
  • Supplies information on key issues
  • Maintains pro-active contact to provide updates
  • Attends Board Meetings as required

    • Requirements

    As a leader of the hotel, the General Manager must possess outstanding communications, team leadership and organizational skills. S / he will be known as someone who brings high energy and passion to the Team, as well s someone who is a strong business partner with all departments at all levels up and down the organization. This candidate will have a demonstrated ability to exercise innovation in solving problems, manage deadlines / shifting priorities, and be highly organized. The individual chosen will possess excellent judgment, maturity and the highest level of ethical standards. This key leader will be expected to demonstrate the ability to take on an expanded longterm leadership role for the company as it continues to evolve. We must reinforce that strong ethical standards are of the highest importance.

    Benefits

    Base salary and incentives will be commensurate with experience and will include a base salary, bonus and

    appropriate incentives. Relocation and other benefits are included in the compensation package if needed

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