Platform Implementation Specialist

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Business Hours : 9 EST - 6 EST (or equivalent in your timezone)

Platform Implementation Specialist

The Platform Implementation Manager (PIM) Team was created to help our top-priority merchants onboard, implement, and grow their business from day one. The team supports our merchants after they sign up, through their first weeks live, and delivers top-tier service and support. We focus specifically on the first-party Online Ordering product and features.

• The Platform Implementation Manager (PIM) Team is looking for a Platform Implementation Specialist to own and manage all customer-facing components of our Online Ordering merchants onboarding and implementation.
• This role owns customer calls, communication, presentations, and troubleshooting across the first four weeks of the merchant lifecycle.
• Daily, you can expect to lead several merchant calls, troubleshoot new issues, and escalate questions to product & engineering.
• Occasionally, youll create and deliver collateral for our merchants to optimize their business and leverage our growth-product functionality better.
• Youll work cross-functionally supporting our sales team to drive merchant satisfaction and with our Strategy & Operations team to share merchant feedback and allow us to improve processes and product offerings.
• You will report to the Associate Manager, Strategy & Operations, and work within our Commerce Platform organization.

Requirements :

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Contract

Job function

Job function

Information Technology and Project Management

Industries

Technology, Information and Media

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