Records Management Technician III

Records Management Technician III

Take the lead in keeping our department running smoothly by managing and organizing a wide range of digital and physical records. In this role, you'll help ensure our practices meet federal, state, and local requirements while making it easy for staff to find the information they need. You'll be a trusted resourceoffering support, guidance, and trainingwhile enjoying a balance of independence and collaboration within a friendly, supportive team.

Essential Functions

• Handles complex issues and problems and refers only the most complex issues to higher-level staff.
• Is capable of performing all duties of a Records Technician I and II, and provides leadership, coaching, and / or mentoring to a subordinate group, as needed.
• Assists others in retrieval, filing, storage and quality control of information following best management practices in the records management operation for the public works department.
• Ensures all records, classification of official records, documents and other media procedures meet applicable city, state and federal legal requirements.
• Provides department assistance and training on processing, classification and storage of documents.
• Performs quality checks and indexing of files and ensures they are imaged and indexed correctly into the city's document imaging system.
• Helps monitor and analyze records data, generates reports and reviews for trends.
• Develops recommendations for prioritization and increased records productivity and efficiency.
• Acts as a departmental resource for records retention and disposition in coordination with the city clerk's office.
• Participates in city committees that address records management and document imaging.
• Prioritizes, researches and responds to complex public records requests (PRRs).
• Reviews PRR responses to ensure completeness, accuracy and cost estimates.
• Sends communication to customers regarding public records requests as needed.
• Performs backup receptionist duties for the environmental and administrative divisions of public works.
• Assists with training new receptionists as required.
• Performs various clerical and administrative duties to support the records management program and department staff.
• Oversees incoming visitors, phone calls, mail coordination and maintains office operations.
• Reviews, proofreads and edits department documents.
• Helps coordinate, attend, provide support and prepare meeting agendas and minutes.
• Follows up on action items.
• Provides staff support for council action items and resolutions for public works.
• Drafts responses on matters for which authority has been delegated as required.
• Provides basic and advanced administrative support to assist management with special projects or responsibilities.
• Provides backup support to the front desk and the records manager.
• Provides support for training on the city's enterprise content management system to department staff, including training on records retention policies and hardware and records training in the city's learning management system.
• Provides technical support and step-by-step instructions for users involving records retrieval questions, scanner issues and indexing or sweeping issues.
• Provides training to new team members on imaging and indexing of documents.
• Performs other duties as assigned.

Requirements

Required Knowledge, Experience, And Training :

Preferred Knowledge, Experience, And Training :

Licensing And Other Requirements :

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts While performing the duties of this job the employee is frequently lifting / carrying up to 10 pounds and occasionally lifting / carrying up to 20 pounds. Also, the employee is rarely pushing / pulling up to 50 pounds. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach and grasp. Position requires hand / finger dexterity.

Working Environment The work environment will include inside conditions, areas of dust, odors, mist and gases or other airborne matter. Employees will also drive a vehicle as part of this position.

Top Talent Deserves Top-Notch Benefits

The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees. Most positions are eligible for the general benefits listed here; firefighters, police officers, senior managers, command staff, and directors may be offered other benefit plans.

Healthcare :

Retirement and Investment Plans :

WellBeing Program :

Paid Leave City employees receive generous paid leave :

Life & Long Term Disability :

Other optional benefits :

Please visit our website for further details mybenefits.cityofboise.org