Desktop Services Field Technician - Espanola and Santa Fe Area

Job Description

Job Description

Description : WHO WE ARE

UnityBPO is a distinguished Healthcare IT company dedicated to serving America's front-line healthcare professionals and their patients. We act as a vital resource for clinicians and patients nationwide, assisting them in overcoming their technological challenges. Through our comprehensive portfolio of clinician and patient products and services, UnityBPO harnesses the skills, experience, tools, knowledge, and best practices necessary to deliver prompt resolutions to human-technology interactions.

United by our diverse talent and unwavering values, we at UnityBPO opt to operate in environments of significance—environments that are complex, critical, and that profoundly impact our lives. We elect to engage in settings that matter—where medical professionals are saving lives and where patients are receiving healing. We assert that we are the foremost organization in understanding how to humanize technology and we recruit individuals who embody this principle. Our workplace is characterized by openness, integrity, and an unwavering focus on the success of our customers and employees alike. We invite you to choose a career path with us And immerse yourself in the pure joy of truly loving what you do every single day!

KEY RESPONSIBILITIES AND DUTIES

• Create an exceptional customer service experience by bringing your polished communications, patience and empathy to the customer.
• Resolve in-depth technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win10 VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).
• Provide trouble shooting assistance to clinicians, doctors, nurses and other caregivers and ensure their inquiries are resolved effectively.
• Effectively use remote assistant tools, including knowledge base, to diagnose customer issues to resolved within target time limits
• Take pride and responsibility to meet or exceed targeted performance metrics and objectives.
• Change is consistent in our environment and your adaptability to these changes is critical to our success.
• Your ability to learn effectively and apply multiple types of training platforms including classroom, on the job, web based, and job shadowing is essential to perform as expected.
• Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience.
• Appropriately document all required information into the ticketing system.
• Proactively identify opportunities to improve the environment and culture.
• Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.

Requirements : MINIMUM REQUIREMENTS

PREFERRED REQUIREMENTS

PERSONAL ATTRIBUTES :

What You Can Expect from Us

At UnityBPO, our commitment extends beyond ensuring the success of our clients; we are equally focused on the success of our employees. We foster a family-oriented environment characterized by mutual respect, open communication, and a strong work ethic. Our competitive compensation, comprehensive benefits, and professional development opportunities are just a few of the many advantages of building your career with UnityBPO. Our team members also benefit from :

Sound like a good fit? Please take a moment to apply for this position

Disclaimer

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.