Service Manager

Job Title : Service Manager

Department : Operations

Reports To : General Manager

Location : Crown Shy

Required Years of Experience 3-5 years

Position Summary :

The Service Manager is a key front-of-house leader responsible for overseeing daily operations and ensuring a seamless, high-touch guest experience in a Michelin-starred environment. This role blends hands-on floor leadership with staff development, administrative oversight, and collaboration across departments. The Service Manager leads host, bar, server, and support teams with a focus on hospitality, training, and operational excellence.

The ideal candidate leads by example, demonstrates strong operational intuition, and upholds the highest standards of hospitality, professionalism, and consistency. They bring at least 3+ years of management experience in high-volume restaurants and have a background in fine dining or elevated service environments.

Key Responsibilities : Service Execution & Floor Management

• Supervise and support daily lunch and / or dinner service, maintaining high-touch hospitality, efficiency, and polish.
• Ensure timing, pacing, and service flow are coordinated with the Chef and General Manager.
• Manage floor plans, reservations, pacing, and guest flow using systems like Resy or OpenTable.
• Maintain visibility on the floor and engage with guests throughout service to ensure satisfaction.
• Handle guest feedback and recovery with discretion, warmth, and urgency.

Team Development & Training

Administrative Oversight & Compliance

Cross-Departmental Collaboration

Guest Experience Strategy

Technology & Systems Management

Inventory & Facilities Oversight

Compliance & Licensing

Qualifications :