Customer Support Specialist

A company is looking for a Customer Specialist I to provide technical support and enhance customer experience.

Key Responsibilities

Provide technical support and issue resolution through various contact channels

Document customer interactions and contribute to the Knowledgebase

Meet individual case quotas while ensuring professional and effective customer service

Required Qualifications

Bachelor's Degree in computer science, web design, or a related field

3+ years of technical support experience in a contact center environment

Proficient in MS Office Suite and Salesforce Service Cloud

Working knowledge of HTML, CSS, and JavaScript

Experience with content management systems and Google Analytics