Position Type :
Technology / Technology Specialist
Date Posted : 11 / 19 / 2025
Location :
Darien School District #61
Date Available : When Filled
District :
Darien Public Schools District #61 Student Information Systems & Technology Support Technician
Overview / Job Summary
The Student Information Systems & Technology Support Technician is a key technical role responsible for maintaining the seamless operation of the district's technology infrastructure, with a specific focus on the integrity, security, and functionality of student data systems. This position involves a blend of hardware support, data management, and operational assistance to ensure that staff and students have reliable access to the tools and information necessary for effective learning and administration.
Key Responsibilities
- I. Student Information System (SIS) & Data Management
Report to and work closely with the Director of Technology and Assistant Director of Technology to integrate databases with other data systems and perform preventative maintenance.
Ensures the accurate and timely completion of required local, state, and federal reporting by coordinating data collection and submission processes.Collaborate other departments to ensure efficient data flow and integrity.Support the integration, maintenance, and security protocols for all district data and student information systems (SIS) and underlying databases.Create, manage, and audit user accounts and access permissions across various systems.II. Technical Support & OperationsServe as a primary responder for the district's Help Desk, prioritizing support tickets and providing clear, prompt, and effective communication to end-users.
Perform comprehensive troubleshooting for hardware, software, network, and application issues.Provide direct support for end-user devices, including Chromebooks, Macs, and iPads, encompassing maintenance, upgrades, and device imaging.Support the Cisco WebEx VOIP phone system, including installation, configuration, and troubleshooting.Maintain accurate inventory records of all technology equipment and proactively assess future hardware / software needs.III. Collaboration & Professional DevelopmentMaintain up-to-date technical documentation, procedures, and training materials.
Work with all staff, including administration and teaching departments, to evaluate technology requirements and ensure seamless planning and deployment of new initiatives.Maintain an updated work schedule and actively participate in required professional development and training sessions to stay current with technology trends.Provide dependable backup support and perform other duties as assigned to ensure departmental efficiency.Exhibit and maintain a high degree of professionalism, collaboration, discretion and confidentiality.Qualifications
Required Skills & ExperienceDemonstrated experience in a relevant information technology, customer service, secretarial or technical support role.
Strong customer service orientation with exceptional communication (written and verbal) and organizational skills.Proven ability to manage multiple projects and priorities concurrently, working both independently and as part of a collaborative supportive team.Proficient in the use of essential productivity software, including the Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Drive).Preferred Skills & ExperienceBachelor's degree in Information Systems, Data Management, or a related field; or equivalent demonstrated professional work experience.
Experience supporting technology within a K-12 or school environment.Direct experience with Student Information Systems (SIS) / database management, with Skyward experience highly preferred.Experience utilizing help desk / ticketing systems for incident tracking and resolution.Experience with client-side device management for Chromebooks, Macs, and iPads, with expertise in macOS management preferred, cybersecurity, application software, operating systems and server technologies used in education environments..Familiarity with Mobile Device Management (MDM) platforms, such as JAMF or Google Admin Console.Compensation & Benefits
Starting Pay : $23.00 per hour. Compensation commensurate with experience / qualifications.
12-month position.
Includes paid holidays, vacation, sick, and personal days.
Benefits as determined by the Board of Education.
