Customer Success Director

A company is looking for a Director, Customer Success.

Key Responsibilities

Drive post-sales strategy to maximize Net Retention Rate (NRR) and identify upsell / cross-sell opportunities

Manage and mentor a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs) to enhance customer relationships and platform utilization

Oversee customer success activities, monitor health scores, and act as the voice of the customer to influence product development

Required Qualifications

12+ years of experience, with at least 5 years in a leadership role within a Security SaaS Customer Success environment

Strong knowledge of Application Security and Vulnerability Management

Experience with AI tools and CRM / Customer Success management platforms

Proven ability to lead teams in a fast-paced, high-growth environment

Relevant professional certifications (e.g., CISSP, CISM, PMP) are a strong plus