Platform Solution Architect (ESM) - Solution Architect

Job Title : Platform Solution Architect (ESM) - Solution Architect

Location : Atlanta, GA

Travel : 25%

Job description :

What do you need to start?

An experienced Service Integration SME / Architect / Solutions architect / Consultant with proven thought leadership in technical and process implementations

What your development path can look like?

Platform Solution Architect Solution Director, Platform Solution Architect Architect, Solution Lead

What have we prepared for you?

As the s Platform Solution Architect you will participate and actively support business development initiatives by building most robust, optimized, cost effective and victory-oriented solutions for Enterprise Services Management, ServiceNow solutions and IT Operations Platform. You will work closely with Regional and GDC Pre-sales and solutioning management and different CIS senior stakeholders from the Onshore regions as well as directly with our clients.

Key Responsibilities :

What duties will help you grow?

End-to-end responsibility for the solution across transition, run and transformation in ESM Portfolio tower portfolio area

Responsible for development of the tower solution related elements with support of Solution specialists and SMEs

Ensures all client requirements within scope are analyzed and solutioned

Works with other tower owners to align solutions

Provides detailed cost input including inputs from SMEs and ensures that tagging is in line with strategy set by Solution Manager & DA.

Identifies cost behaviors of cost lines and relationship to client unit pricing

Works with other members of the team to align on common assumptions and to avoid gaps and overlaps

Clearly articulates the basis of any subcontractor / supplier (e.g. OSS provide or software supplier) quotes, including assumptions and exclusions and the validity period of pricing – works directly with subcontractor

Solutions to the client SLA’s, and documents / agrees any exceptions from the standards

Input to Solution Artefacts (Cost systems, RAIDE, Solution Approval pack, etc.)

Reviews and inputs to the contract schedules, SoW, SLA etc.

Contributes to proposal writing - aligned to sales strategy, themes, scoring mechanism

Supports Commercial Lead with Draft / mark-up of the schedules relating your part of the solution (SoW, SLA etc.)

Supports Solution Manager and contribute to the Sales to Delivery Handover (StDH)

Brings in market intelligence from a portfolio “competitiveness” standpoint both from the global and regional markets. Key areas are analyzing the client buying patterns, price points and third-party analyst views on the portfolio.

Good grasp on similar portfolios available in the market with the ability to analyze, stich & customize some of the core portfolio services & solutions, as per specific client needs (not falling under the standard portfolio services & offers)

Required Skills :

Excellent at communicating solutions to both technical and non-technical audiences

Analytical mind with evaluative and problem-solving abilities, able to define technical solutions aligned with client’s business problems at an architectural and design level of detail

3 years of hands on experience in IT Service Integration design, transition or operations processes

3 years of hands on experience in business analysis and configuration or administration of ITSM modules of ServiceNow Platform

Familiarity of other Service Management Tools (such as BMC Remedy, Kinetic Data)

Experience in Service Request Management and Fulfillment, Service Catalogue is a plus

Experience in implementation of non-core ServiceNow modules (i.e. Service Portfolio, Service Offerings, etc.)

Experience in implementation of non-ITSM ServiceNow modules (i.e. HR, Shared Services, Security, etc.)

Experience in Service Asset Configuration Management

Experience in Organizational Change Management

General

Background from either run or transformation within the specific portfolio tower

Strong connection to portfolio team

Motivated to develop across breadth of the tower to expand technical skills

Customer engagement

Strong client facing skills, able to clearly articulate tower solution and roadmap to client face-offs

Presentation and writing skills – to be able to articulate their tower solution

Management :

Leadership of the virtual team working within Portfolio tower solution; ability to coach, steer, challenge, guide – support in case of challenges

Strong team leader to manage and coach team through tough deadlines

Stakeholder management, engagement and socialisation within the management related to the Portfolio area

Technical / Portfolio :

Strong technical depth in Portfolio tower

Good understanding of vendor and partner landscape for the tower, including Capgemini preferred partners and products

Ability to perform an Enterprise Architect level consulting / advisory and due diligence type work for complex deals to ensure smooth transition to actual delivery teams

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer :

Flexible work

Healthcare including dental, vision, mental health, and well-being programs

Financial well-being programs such as 401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid parental leave

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child / elder care and tutoring

Mentoring, coaching and learning programs

Employee Resource Groups

Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to

engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity / expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and / or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

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Applicants for employment in the US must have valid work authorization that does not now and / or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Commercial :

Ability to understand and identify non-standard requirements and / or draft Statements of Work / Service Level Agreements and able to review service credits / penalties for their Portfolio tower

Risk identification, treatment and management

Financial :

Costing skills and understanding of competitive benchmarks / metrics for Portfolio tower

Job : Infrastructure

Organization : CIS US

Title : Platform Solution Architect (ESM) - Solution Architect

Location : GA-Atlanta

Requisition ID : 081964