Refractory Technical Field Service Representative

Refractory Technical Field Service Representative

JW Hicks, Inc. is an American manufacturing / design company located in Northern Indiana specializing in high technology ceramic products for the metals industry. JW Hicks is looking to add a Technical Service Representative to our team. This person will serve as the primary contact for customers regarding products and services supplied by JW Hicks. The ideal candidate has strong mechanical aptitude, the ability to troubleshoot technical problems, the ability to communicate with various customers in either technical details or layman's terms, and a commitment to doing things right.

Responsibilities

• Ensure proper use of JWHI products on customer site
• Respond to product performance issues; troubleshoot problems in conjunction with JWHI Engineering and Application groups
• Maintain and develop customer relationships
• Encourage / teach customers to follow proper standard operating procedures and safety features

Minimum Qualifications

Preferred Qualifications

Benefits

Company Description

For over 40 years JW Hicks has been creating specialized refractory solutions for the primary metals industry. We are a Northern Indiana based manufacturer that values our teammates and their contributions to our continued success. There is great opportunity for future mobility within the company. JW Hicks employs knowledgeable and skilled people in many roles and supports individuals who would like to excel in their career. The company has transparent goals and direction, and shares successes with all team members. If you are a person who gives uncommon attention to detail, takes pride in ownership and has an enterprising spirit, you will thrive in our quality-oriented workplace.

Seniority level

Employment type

Job function

Industries

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