Concierge (Receptionist)

Job Description

Job Description

Description : Position Summary :

The community concierge is the first contact for all visitors as well as the support person for administrative tasks. This position requires creating an excellent experience for everyone who enters and / or calls the community through professionalism, hospitality, and courtesy. Additionally, this position requires organization, multi-tasking and basic computer skills.

Essential Functions :

• Answers incoming calls, both internally and externally, in a warm, pleasant and professional manner
• Ensures that all messages are relayed promptly to the intended person
• Maintains current visitor log
• Greets all visitors, residents, family members and associates in a warm and inviting manner on the phone and by standing and walking around the desk for anyone entering the community
• Ensures that the reception areas are clean, hospitable, and inviting.
• Ensures the compliance of all concierge team standards and first impression captain standards for the community entrance from the driveway entrance (s) through the lobby
• Responsible for creation and maintenance of resident face sheets utilizing the Yardi system o Inputs resident information for faces and uploads resident photograph
• Updates information as it changes and ensures updated face sheet is distributed to all appropriate locations
• Current resident face sheets should be kept in the following locations : Van Book, Resident Medical

Record, Business Office File and the Emergency Book

Non-Essential Functions :

Requirements :

Qualifications / Skills / Educational Requirements :