Outlook / One Drive Support Specialist

M365 Acceleration - Outlook / One Drive Support Specialist

Location : Charlotte, NC / Plano, TX / Penninton, NJ

12 months contract

Position Summary :

Maintains and supports the enterprise Messaging and Collaboration infrastructure specifically with client support on a large-scale multi-site, multi-domain environment. Responsible for Messaging and Collaboration supported applications to include Outlook, Teams, OneDrive, SharePoint, web conferencing (WebEx), Instant Messaging (Lync / Skype, Group Chat) as major focus. Manages the integration of email with other systems such as mobile device and other unified communication technologies.

• Administers the Messaging and Collaboration user accounts in the enterprise by creating user ids, effecting username changes and moves, maintaining group lists, and removing terminated user ids (must adhere to regulatory requirements when needed)
• Assumes the leadership role in the resolution of complex technical issues (SME)
• Consults with application developers on issues related to the impact of applications
• Coordinates with application developers and project managers to deploy worldwide enterprise solutions / applications (tasks to include but not limited to testing and documentation)
• Provides technical expertise to internal IT groups and provide feedback and recommendations to management for service level and environment optimization
• Protects the overall security of the messaging environment through the administration of access control lists, security measures and certification of external organizations
• Provides training to users, junior technicians, and other IT personnel

Required Skills :

Desired Skills