Dispatcher (Full-Time)

Dispatcher Position

Penhall Company has been shaping the future of concrete services for over 65 years. As the nation's leader in concrete cutting, coring, scanning, and demolition, we deliver more than just expertise-we deliver results. With safety at the core of our operations, we ensure every project is executed with precision, efficiency, and care.

Position Description

The Dispatcher is responsible for coordinating and managing service requests, scheduling personnel and equipment, and ensuring timely and efficient field operations. This role requires strong organizational, communication, and multitasking skills to balance daily operational demands while maintaining exceptional service standards and compliance with company policies.

Duties and Responsibilities

• Receive, review, and prepare work orders and service requests, ensuring accurate documentation and timely response.
• Schedule and dispatch workers, work crews, equipment, and service vehicles based on customer needs, project specifications, and operational priorities.
• Communicate effectively with customers, supervisors, and field personnel to address inquiries, resolve issues, and relay essential information.
• Monitor field activities and resource allocation to ensure service quality and on-time completion of work.
• Coordinate equipment, materials, and supply orders to support operational needs and maintain inventory accuracy.
• Arrange necessary repairs, maintenance, or replacements to restore service and uphold productivity standards.
• Maintain logs, schedules, and records of all service requests, field activities, and communications.
• Provide real-time updates to field teams regarding route changes, delays, hazards, or other relevant information.
• Support divisional leadership in implementing operational procedures and continuous improvement initiatives.
• Perform other duties as assigned by divisional leadership or senior dispatch personnel.

Required Skills and Abilities

Position Requirements

Core competencies include operational excellence, customer focus, attention to detail, problem solving, team collaboration, and communication.