Gerente De Turno

Shift Manager Role

The shift manager plays an important role in training, developing, and leading the crew. Serves as a key part of the leadership team, helps the restaurant serve the tastiest chicken and coordinates a smooth operation from start to finish to provide an exceptional customer experience.

Responsibilities

• Plan your shifts
• Verify compliance with procedures and protocols
• Address and resolve issues that arise in restaurant operations
• Assist the General Manager
• Train and lead a team without supervision
• Engage in operational and technical employee training
• Maintain a positive, team-oriented, and energetic work atmosphere
• Verify customer satisfaction / Handle customer complaints
• Apply a continuous improvement mindset to processes and procedures
• Open / close restaurant
• Help with inventory (logging)
• Help with staffing needs
• Help with controllables and labor : maintains general standards of sanitation, health, cleanliness, and safety for food preparation areas, kitchen services, and dishes and utensils.
• Follow and comply with all safety rules, policies, and procedures.

Expected Behaviors