Director, Customer Success Enterprise

Director, Customer Success Enterprise

Redox is on a mission to accelerate healthcare's transformation with useful data. The Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 11,000+ systems and organizations, including 90+ electronic health record systems (EHRs). Redox processes over 1.6 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.

The Director, Customer Success Enterprise is responsible for leading a high-performing team dedicated to driving revenue growth across payers, providers, and enterprise life sciences organizations. This leader will own an annual expansion quota and will be accountable for developing and executing strategies that deepen customer relationships, expand product adoption, and establish new enterprise-level partnerships.

Beyond delivering on today's growth targets, the Director will play a critical role in shaping the future of our enterprise business. This includes developing and owning the strategy for selling new use cases into our payer, provider, and life sciences accounts, ensuring we consistently uncover and capitalize on emerging opportunities to expand our footprint and value.

This role requires a seasoned leader who can operate at both the strategic and tactical levelspartnering with executives at the most influential healthcare organizations while also building repeatable processes that scale. The Director will bring sharp commercial instincts, a strong understanding of healthcare market dynamics, and the ability to inspire and grow a team of account executives.

Job Responsibilities

• Own and deliver against a multi-million dollar expansion quota, focused on driving net revenue growth from existing enterprise accounts.
• Lead, coach, and scale the Enterprise Expansion team, ensuring clear goals, accountability, and professional development.
• Build and execute strategic account plans for top payer, provider, and life sciences clients, aligning solutions to evolving business needs.
• Develop and own the strategy for identifying, positioning, and selling new use cases into enterprise accounts, expanding the breadth and depth of partnerships.
• Engage directly with executive stakeholders at customers to shape long-term partnerships and expand Redox's footprint across lines of business.
• Collaborate closely with Sales, Services, Product, and Marketing to ensure alignment on customer value delivery and growth opportunities.
• Report regularly to executive leadership on expansion pipeline, forecast accuracy, risks, and market feedback.
• Develop scalable playbooks, frameworks, and best practices for enterprise expansion that can be leveraged across teams.
• Represent the company at industry events, conferences, and customer forums to strengthen market presence.

Required Skills & Experience

Compensation : The base salary range for this position is expected to be between $152,000 and $180,000 per year. Certain positions within the Customer Success, Partnerships, Sales, and Solutions Engineering functions may be eligible for incentive compensation such as bonuses or commissions. The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education / certification, and interview assessment.

Please note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following :

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.