Client Service Associate • •

Client Service Associate

Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) / Private Wealth Advisor(s) / teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

Duties and Responsibilities :

Client Support

Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance and making sure key information and documentation remains current

Identify and assist with Firm services and solutions that support clients' needs including banking products and services and secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile

Confirm authorization and authenticate client when processing requests

Onboard and maintain client accounts, including collecting client information and required documentation, capturing and assessing risk, processing money movement transactions and handling estate needs as examples

Input orders at the direction of clients and / or Financial Advisor(s), discuss reinvestment options and corporate actions with clients at the direction of Financial Advisors

Prepare financial plans, client reports, and other materials for client meetings

Review and take appropriate action on client account alerts

Other

Partner with Financial Advisor(s) in developing a business plan and delivering against a client service model

Support the team's marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars

Actively engage in available training and education programs

including firm strategic priorities, professional development and staying current on policies, procedures and new platforms and attend scheduled targeted / monthly field service professional and / or training calls

Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance

Proactively participate in firm initiatives directed by local management

Regularly seek opportunities to use firm resources for peer sharing and collaborating with Financial Advisors

Education, Experience, Knowledge, and Skills :

Education and / or Experience

Willingness to obtain Series 7 (GS), and Series 66 (AG / RA) or Series 63 (AG) and Series 65 (RA)

Two or more years of industry experience preferred

High School Diploma / Equivalency

College degree preferred

Knowledge / Skills

Strong industry, product, and branch procedures knowledge

Exceptional writing, interpersonal and client service skills

Detail oriented with superior organizational skills and ability to prioritize tasks

Strong computer skills and knowledge of Microsoft Office products

Team player with the ability to collaborate with others

Ability to work in a fast-paced, evolving environment

Goal oriented, self-motivated and results driven

Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts

Reports to :

Business Service Officer

What You Can Expect From Morgan Stanley :

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

Expected base pay rates for the role will be between $35k and $85k per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership / union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M / F / Disability / Vet).