Float PRN Front Desk Receptionist (Charlotte and Monroe, NC)

QualDerm Partners Float Prn Front Desk Receptionist

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm we are united in our purpose : to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care.

We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees.

Not only do we offer aggressive compensation and benefit packages, but we offer a culture that is unsurpassed!

Job Summary

The Float PRN Front Desk Receptionist will provide essential support by being flexible and covering front desk operations across our Charlotte and Monroe locations. This role is crucial in ensuring smooth patient interactions and maintaining effective administrative processes. The successful candidate will deliver exceptional customer service while accurately managing patient registration and communication.

Essential Duties and Responsibilities

• Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
• Notes patient arrival in Practice Management System (EMR).
• Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system.
• Prepares necessary patient paperwork prior to patient's appointment.
• Calls "No Show" appointments to reschedule, makes appropriate notations in Practice Management System and sends letters to patients when necessary.
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone, and comforts patients by anticipating their anxieties and answering their questions.
• Helps in emergency situations by quickly responding to patients in distress using good reasoning and judgment.
• Reviews Practice Management System (EMR) for information that needs to be updated and works with patients to obtain updated information.
• Identifies payer sources, verifies insurance eligibility, financial status, and assigns correct payor type.
• Responsible for keeping the reception area clean and organized.
• Obtains revenue by recording and updating financial information, recording and collecting patient copays and / or balances at check in / out.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures, and reports changes as needed.
• Contributes to team effort by accomplishing related results, as needed.
• Routinely demonstrates superior customer service skills.
• Answers the telephone in a timely and polite manner.
• Communicates with patients, visitors, providers, and team members in a courteous, professional, and cooperative manner.
• Other duties as assigned by Practice Manager or Area Practice Manager.