Talent.com
No longer accepting applications
Senior Support Operations (Data Platforms, ServiceNow, IT Systems Infrastructure)

Senior Support Operations (Data Platforms, ServiceNow, IT Systems Infrastructure)

Capital OneBALTIMORE, Maryland, United States
7 days ago
Job type
  • Full-time
  • Part-time
Job description

Senior Support Operations (Data Platforms, ServiceNow, IT Systems Infrastructure)

​ This role will provide customer first technology support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to : end user support, IT Incident Management, Change Management, Problem Management, Knowledge Management, Endpoint Management, and business controls. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.

Basic Qualifications :

High School Diploma, GED, or equivalent certification

At least 2 years of experience in managing IT projects or operations teams

At least 2 years Technical Operations experience

At least 2 years of experience with IT systems and infrastructure

At least 2 years experience with Data Platforms and Operating Systems

At least 2 years of experience with Incident Management and reporting tools

Preferred Qualifications :

Bachelor’s Degree in Business, Information Systems, Computer Science

2+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions

ITIL Certification

3+ years of experience with ServiceNow

3+ years of experience in Project Management (planning, executing, tracking)

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA : $117,300 - $133,900 for Prin Associate, Support Operations

Richmond, VA : $106,700 - $121,700 for Prin Associate, Support Operations

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the   Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Create a job alert for this search

Senior Data Platform • BALTIMORE, Maryland, United States

Related jobs
  • Promoted
  • New!
Senior Integration Solutions Manager

Senior Integration Solutions Manager

VirtualVocationsRockville, Maryland, United States
Full-time
A company is looking for a Sr Integration Solutions Manager.Key Responsibilities Lead the planning, design, and execution of technical integrations across various partners and platforms Develop ...Show moreLast updated: 18 hours ago
  • Promoted
  • New!
Senior Director of Application Support

Senior Director of Application Support

VirtualVocationsWashington, District of Columbia, United States
Full-time
A company is looking for a Senior Director of Application Support to lead global support operations for their ERP SaaS platform. Key Responsibilities Oversee day-to-day operations, incident respon...Show moreLast updated: 10 hours ago
  • Promoted
ServiceNow Portal Developer

ServiceNow Portal Developer

VirtualVocationsRockville, Maryland, United States
Full-time
A company is looking for a ServiceNow Portal Developer.Key Responsibilities Design, develop, and implement custom portals and applications on the ServiceNow platform Create user-friendly interfa...Show moreLast updated: 28 days ago
  • Promoted
ServiceNow Architect

ServiceNow Architect

VirtualVocationsBaltimore, Maryland, United States
Full-time
A company is looking for a ServiceNow Architect to lead the design, implementation, and maintenance of a Software Asset Management solution within the ServiceNow platform.Key Responsibilities Des...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Tier 1 IT Support Specialist

Tier 1 IT Support Specialist

VirtualVocationsBaltimore, Maryland, United States
Full-time
A company is looking for a Tier 1 IT Support Specialist to provide first-line IT support for federal customers.Key Responsibilities Manage toll-free access for end users and handle incoming calls...Show moreLast updated: 8 hours ago
  • Promoted
Senior Databricks Architect

Senior Databricks Architect

VirtualVocationsBaltimore, Maryland, United States
Full-time
A company is looking for a Senior Lead Consultant (Databricks Architect).Key Responsibilities Serve as the technical lead for project teams, ensuring high-quality execution and alignment with bes...Show moreLast updated: 30+ days ago
  • Promoted
RevOps Solutions Architect

RevOps Solutions Architect

VirtualVocationsBaltimore, Maryland, United States
Full-time
A company is looking for a RevOps Architect (Remote, US or LATAM).Key Responsibilities Collaborate with the team to define project approaches and ensure accurate solution estimations Design and ...Show moreLast updated: 2 days ago
  • Promoted
ServiceNow Team Lead

ServiceNow Team Lead

VirtualVocationsArlington, Virginia, United States
Full-time
A company is looking for a ServiceNow Team Lead to oversee a team of ServiceNow professionals and manage customer engagement. Key Responsibilities Manage and prioritize incoming ServiceNow tasks, ...Show moreLast updated: 2 days ago
  • Promoted
Senior Apigee Solutions Architect

Senior Apigee Solutions Architect

VirtualVocationsBaltimore, Maryland, United States
Full-time
A company is looking for an Apigee Senior Solutions Architect.Key Responsibilities Architect and implement scalable API solutions using Google Apigee X / Hybrid Collaborate with sales and solution...Show moreLast updated: 2 days ago
  • Promoted
Senior Systems Manager

Senior Systems Manager

VirtualVocationsBaltimore, Maryland, United States
Full-time
A company is looking for a Systems Manager-Senior to oversee IT systems and support program operations.Key Responsibilities Administer and maintain IT systems, networks, and infrastructure for pr...Show moreLast updated: 1 day ago
  • Promoted
Senior IT Systems Analyst

Senior IT Systems Analyst

VirtualVocationsBaltimore, Maryland, United States
Full-time
A company is looking for a Senior IT Systems Analyst.Key Responsibilities Manage large-scale IT internal business projects from inception to closure, including resource management and risk mitiga...Show moreLast updated: 6 days ago
  • Promoted
Senior Systems Administrator

Senior Systems Administrator

VirtualVocationsBaltimore, Maryland, United States
Full-time
A company is looking for a Senior Systems Administrator responsible for leading the design, implementation, maintenance, and optimization of IT infrastructure. Key Responsibilities : Design, implem...Show moreLast updated: 30+ days ago
  • Promoted
Senior DevOps Manager

Senior DevOps Manager

VirtualVocationsBaltimore, Maryland, United States
Full-time
A company is looking for a Senior Manager, DevOps.Key Responsibilities Maintain and evolve cloud infrastructure focusing on security, scalability, cost optimization, and automation Manage DevOps...Show moreLast updated: 23 days ago
  • Promoted
Senior System Administrator

Senior System Administrator

VirtualVocationsBaltimore, Maryland, United States
Full-time
A company is looking for a Senior System Administrator.Key Responsibilities Ensure uptime, performance, resources, and security of managed environments Lead functional builds and deployments acr...Show moreLast updated: 30+ days ago
  • Promoted
ServiceNow HRSD Developer

ServiceNow HRSD Developer

VirtualVocationsBaltimore, Maryland, United States
Full-time
A company is looking for a Senior Applications Developer.Key Responsibilities Lead the design, development, and deployment of HRSD solutions and enhancements Oversee the configuration and user e...Show moreLast updated: 30+ days ago
  • Promoted
Senior Manager, Data Platform

Senior Manager, Data Platform

VirtualVocationsBaltimore, Maryland, United States
Full-time
A company is looking for a Senior Manager, Data Platform.Key Responsibilities Develop and evolve the architecture of a Snowflake-based data warehouse to support real-time analytics and compliance...Show moreLast updated: 2 days ago
  • Promoted
  • New!
Senior Data Center Architect

Senior Data Center Architect

VirtualVocationsBaltimore, Maryland, United States
Full-time
A company is looking for a Senior Architect, Data Center Modeling.Key Responsibilities Guide software design, architecture, and implementation of cost and power modeling for datacenter-scale comp...Show moreLast updated: 8 hours ago
  • Promoted
Senior DevOps Engineer

Senior DevOps Engineer

VirtualVocationsBaltimore, Maryland, United States
Full-time
A company is looking for a Senior DevOps Engineer (Azure).Key Responsibilities Lead and contribute to Infrastructure as Code initiatives using Terraform Help define and improve cloud infrastruct...Show moreLast updated: 30+ days ago
  • Promoted
DevSecOps Lead

DevSecOps Lead

VirtualVocationsBaltimore, Maryland, United States
Full-time
A company is looking for a DevSecOps Lead to join a cutting-edge digital payment solutions organization.Key Responsibilities Run, support, and build large-scale cloud-based automation and managem...Show moreLast updated: 2 days ago
  • Promoted
ServiceNow Administrator

ServiceNow Administrator

VirtualVocationsWashington, District of Columbia, United States
Full-time
A company is looking for a Senior ServiceNow Administrator.Key Responsibilities Oversee the daily administration, configuration, and optimization of the ServiceNow environment Develop and deploy...Show moreLast updated: 30+ days ago