Overview
Automotive General Service Technician - Tire & Lube Tech is a full-time or part-time hourly role based on the needs of the business. The General Service Technician performs basic routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications. This position aims to deliver exceptional 5 Star service to guests through effective communication of vehicle issues and proposed solutions while ensuring that time commitments and quality expectations are met.
Responsibilities
- Accurately perform basic vehicle services and repairs in accordance with Monro standards of operation.
- Tire Services – wheel removal, balancing, patch / plug repairs, changing, mounting, installation and TPMS service and repair.
- Vehicle Services – lubrications, oil changes, basic maintenance (e.g., bulb, wiper blade and filter replacements, etc.), battery testing and installations.
- Consistently complete Monro's Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
- Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.
- Assist with general store duties, maintaining the store in excellent condition and guest-ready at all times.
- Safely perform services in accordance with Monro's safety standards, including wheel torque, oil safety, and compliance procedures.
- Test drive vehicles in accordance with Monro's Road Test policy, using dedicated test drive routes and following local traffic and safety laws.
- Understand and adhere to company policies and procedures, governmental standards including environmental codes and ANSI / OSHA standards; consistently follow safety standards from training and procedures.
- Maintain technical knowledge and proficiency through timely completion of Monro University training modules.
- Operate, utilize, and maintain equipment safely in accordance with Monro and manufacturer guidelines (lifts, welders, brake lathes, etc.).
- Perform other duties as assigned.
Qualifications
High School Diploma or equivalent preferred.Automotive training including basic car maintenance and repair or equivalent combination of education and experience.Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR); ability to operate customer vehicles for test drives.Required to own a basic set of tools or participate in Monro's tool purchase program.Profile Summary
Ability to take initiative in identifying problems, collecting data, and establishing facts to make practical decisions and recommend solutions.Strong customer service skills.Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.Work Environment & Physical Requirements
Work in an automotive shop environment with moderate noise; exposure to varying weather conditions, chemicals, odors, dirt, and dust.Ability to work flexible hours, including evenings, weekends, and holidays.Must be able to see and lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.Frequent standing and walking; frequent reaching overhead and below the knees, squatting, bending, stooping, kneeling, and twisting.Benefits
Performance-based incentivesPaid vacation and holidays for full-time teammatesReimbursement for ASE CertificationsReimbursement for state inspection licenses, where applicable401(k) eligibility immediately upon hireDirect DepositEmployee DiscountsHealthcare, Vision, and Dental for full-time teammatesEmployee Access PerksCareer advancement opportunitiesThis summary is not an all-inclusive description of job duties. Monro Inc. is an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, disability status, veteran status, or any other characteristic protected by federal, state, or local law.
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