Director, Operations

Job Description

Job Description

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 25,000 units under management. Fairstead's commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management.

Fairstead's primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel "Right at Home." We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator.

Fairstead's Core Values : Innovation, Determination, Integrity, Humility, Empathy and Partnerships

Fairstead is seeking a dynamic Director of Operations to lead and optimize operations at our fast-growing, mission-driven affordable housing firm. With integrated divisions in general contracting, property management, development (new construction and rehab), and innovative service lines—including healthcare, ISP, and security—our company challenges industry norms with a tech-forward, entrepreneurial approach. This role requires a strategic operator who thrives in a rapidly evolving environment, embraces digital transformation, and drives high-performing teams through scalable systems, AI, and operational excellence.

Responsibilities :

• Build and optimize day-to-day operational processes across all divisions to improve efficiency, quality, and scalability.
• Create systems and workflows that streamline project execution, property management, and service delivery.
• Develop and maintain operational dashboards, reporting tools, and IT infrastructure to enable data-driven decisions.
• Implement AI and technology solutions to enhance operational performance, tracking, and reporting.
• Lead initiatives to identify and remove operational bottlenecks across departments.
• Partner with cross-functional teams to support seamless execution of projects, programs, and services.
• Drive continuous improvement by analyzing operational performance and creating scalable solutions.

Requirements :

Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.

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