Physician Support Assistant

Job Description

Job Description

Position Summary :

The Physician Support Assistant is responsible for ensuring physicians in post-acute care facilities (skilled nursing facilities, assisted living facilities, independent living facilities) have a patient-first focus on clinical care by serving as support to providers and acting as the first point of contact for home health agencies, facilities, families and others involved in patient care and inquiries.  This role is operationally critical and requires a highly responsive individual with professional phone etiquette, keen attention to detail and strong organizational skills. Proficiency with Microsoft Office Suite, Teams, Outlook email, and PDF Sign documents is a plus.  Responsibilities will include working with incoming calls, home health orders arriving to our EMR fax inbox for processing, reviewing and distributing main office faxes, monitoring / responding to email and handling paperwork or creating correspondence related to patient care.  A strong work ethic and dedication are required with this role serving as the bridge between providers, facilities and the practice as a whole.

Core Responsibilities

Daily Operations

• Working closely with EMR (electronic medical record) fax inbox for incoming home health orders, linking and assigning to the correct patient and providers, checking for completed / signed orders and filing for future use in care plan oversight packets.
• Emailing pending notifications to providers for any orders outstanding at 2+ days.
• Compiling monthly care plan oversight (CPO) packets for review and signature.
• Monitoring email and responding in a timely manner to leadership, facilities, patients and home health agencies.
• Answering incoming calls in a professional manner related to patient care from facilities, home health agencies, families, pharmacies, funeral homes etc. helping to answer questions, providing company information, or alerting providers to patient needs. Obtaining pertinent information for any return calls needed and relaying messages in a timely fashion.
• Preparing and sending out patient-related paperwork received from facilities for provider review and signature, creating patient or family correspondence when requested and informing responsible party of any fee related to paperwork or letters, followed by processing payments via electronic payment link.
• Providing assistance for the main office fax on a rotation schedule with fellow colleagues, reviewing and distributing faxes to the intended recipient(s), or redirecting any home health orders appropriately to our office EMR (electronic medical records system) fax inbox or provider if needed.
• Maintaining open communication with leadership and colleagues and alerting to any potential challenges or issues seen.

Facility & Patient Coordination

Key Skills & Requirements

Trumen Physicians + Associates was established in 2010 as a physician-led, provider-centric organization committed to optimal outcomes for patients in the post-acute arena. We provide unequalled support and flexibility for physicians and advanced practice providers, allowing them to focus on the joy of practicing medicine in this challenging and rewarding environment.

Our 125+ affiliated board-certified physicians, nurse practitioners, and physician assistants are dedicated to delivering the highest-quality care to patients. Our rapidly expanding footprint serves patients in post-acute care facilities throughout the greater Houston metropolitan area, including Harris, Brazoria, Fort Bend, Brenham, and Bryan / College Station, San Antonio and Killeen. We are the preferred providers in more than 135 facilities—and we continue to grow.