White Glove End User Support Specialist

Position Title : White Glove End User Support Specialist

Duration : 6+ months

Location : 22777 Springwoods Village Pkwy, Spring TX-77389

In scope :

• Dedicated support of operations embedded / co-located with users on the Operations in N2
• Support coverage during key business hours
• End-user computing support - PC hardware, desktop, network and associated hardware peripherals (Operations Users have specialty equipment unique to job roles / responsibilities)
• Basic office productivity and training including new business hire onboarding support
• Support operations application issues as per the standard operating procedure including outages caused by network, software blocking, firewall, proxy network, etc. Capture support knowledge and regularly update / contribute to operations support knowledge base repository / OneNote
• Regularly monitor critical Zoom channels (e.g. Operations IT 911 Support) during support hours and actively contribute to issue resolution

In Scope – Differentiated Support

Dedicated support is expected to go beyond the support boundaries of the global DaaS scope e.g. coordination of incident, problem and change management, end-to-end accountability, building business relationships, as follows :

Responsibilities :

While Buyer retains delivery of high value consultation and end-user education, Contractor resources working in Project are expected to :

"Tekgence is an equal opportunity employer. Applicants must be authorized to work in the U.S. U.S. citizens and Green Card holders are strongly encouraged to apply."