Claim Operations Associate I - Corporate Claims

Claims Operations Team Member

Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

The P&C Corporate Claims Division consists of over 100 professionals who support Great American's highly diversified P&C claims operations across the world. The functional teams within our division include Claims Practices, Claims Counsel, Claims Support Services, Claims Resolution Services and Legacy Claims. The Claims Support Services group is a full claim handling operation providing claim handling to several divisions or lines of business. Within the Claim Support Services group is the Corporate Claims Operations team.

Corporate Claims Operations is a claim support shared service in Corporate Claims, a division of Great American Insurance. The P&C claim support team assists in claim intake, set up, assignment, financials, compliance, secure file delivery, and everything in between for 20 claim departments and 3 other Corporate shared services within the Great American organization. This means we support 150+ Claim Professionals across the entire company. Joining this team will give you a unique view of the company with the ability to network across divisional lines. Because this team is in high demand, we are looking for a candidate who wants to join a High Performing Team to contribute to our development and growth. Hours of operation are Monday through Friday 8am to 8pm ET.

This position is available in our Cincinnati, OH office. After completing the training period, a hybrid work schedule will be offered. This position will work a Monday through Friday schedule from 8AM - 5PM EST.

Essential Job Functions and Responsibilities :

Begin developing a working knowledge of the claim operation and learn to resolve routine incoming operations partners' requests

Perform claim operations and payment functions for one or more lines

Complete new loss establishment within the claim system, including statistical coverage verification and document upload to electronic claim filing system

Complete financial transaction support for either loss or expense payments, loss or expense reserves, loss or expense refunds

May perform systems functions, including determining errors / corrections on claims system(s)

Update claim files and maintains, corrects and / or updates data using office technology

Learns basic claim handling and how support is necessary

Composes, prepares, reviews, and responds to correspondence including inquires that may take additional research prior to responding

Perform mail functions including research to identify recipient for misdirected mail within the company or externally

Exhibits ability to use appropriate resources necessary to complete support requirements

Exhibits ability to actively seek information to understand operations partners' circumstances, problems, expectations and needs, for the purpose of resolving inquiries / issues

Shares and / or conveys information to business partners, regarding their claims; maintains a professional demeanor in all situations

Becomes familiar with and utilizes computerized systems for policy analysis, claims operations requirements and related data management systems, information gathering and / or troubleshooting

May provide assistance to Claims department in areas requiring beginner to intermediate skills or knowledge

May assist in training less experienced Claim Operations Professionals

Complies with company and regulatory guidelines

Performs all other duties as assigned

Participate in industry based continued education

Job Requirements :

High school diploma or equivalent

Generally, 1-5 years of related experience

Demonstrates beginner to intermediate knowledge of forms / systems, policy analysis, claim operations requirements and related management systems

Develops knowledge of local, state, and federal insurance-related policies

Develops analytical and organizational abilities with a focus on prioritization

Develops working knowledge of claim data processing systems

Demonstrates interpersonal and communication skills

Business Unit : Corporate Claims

Benefits : Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs. We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave / adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees. Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.