Client Support Analyst (Onsite)
Colony BrandsMonroe, WI, United States9 hours ago
Job type
- Full-time
Job descriptionAssociates degree or relevant certification in Computer Science, Networking or Security; a bachelors degree is preferred 1-3 years of relevant experience Troubleshooting client level hardware / software experience Microsoft / Apple software product experience PC and MAC hardware function and configuration experience Someone who thrives in a fast-paced environment Excellent customer-service skills and the ability to work with all different user levels Medical / Dental / Vision insurance A robust Wellness Program including Onsite Healthcare Superb Retirement Plans (401K & a company-funded Pension Plan) Extensive Paid Time Off (PTO) benefits Seven 4-day work weeks in the summer months to give our employees additional time off Educational Assistance Company Profit-Sharing Company Product Discounts And, so MANY more!
Job Description
To support our growing business, we are looking for a self-motivated and organized Client Support Analyst with experience troubleshooting client-level hardware and software issues, as well as proficiency in both Microsoft and Apple products. This role is ideal for someone with strong technical IT skills who enjoys helping others solve technology-related problems.
What Youll Do :
Our Client Support Analysts provide second-level support for client-level Windows and Apple hardware and software. They serve as an escalation point for Help Desk tickets related to the setup, maintenance, and support of company-owned computer equipment used across Colony Brands facilities. This role also collaborates closely with the Cloud and Security teams on cross-functional projects.
Youll also be responsible for :
- Assembling and configuring new PC / MAC hardware
- Documentation and mentoring of the Help Desk
- Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions
- Windows 11 imaging and / or patching skills utilizing Microsoft SCCM or equivalent tools
- Apple OS imaging and / or patching skills utilizing JAMF
- End user support for mobile phones / tablets via Microsoft Intune
- AVD (Azure Virtual Desktop) troubleshooting
- SCCM Client troubleshooting
- Microsoft E-Mail and Office Support via Office 365
- Printer / Copier / Audio / Visual troubleshooting and support
- Active Directory User Account / Group and permission support
Qualifications
What It Takes :
About Us
At SC Data Center we pride ourselves on being a customer-focused organization dedicated to excellence in information technology, and contact center services. As a proud affiliate of Colony Brands, one of North Americas leading multi-channel, direct-marketing companies, we leverage our extensive experience to deliver top-notch service and solutions.
Benefits Details
Job Category
IT
Employment Type
Regular / Full-Time
#J-18808-Ljbffr
Create a job alert for this search
Client Analyst • Monroe, WI, United States
Related jobs
Service Desk Analysts will provide exemplary service from start to finish of any customer interaction by following best practices and procedures.
They will be leaders in the field of technology, mas...Show moreLast updated: 9 hours ago
As a seasonal support driver (SSD), you’ll deliver packages to communities and businesses in the comfort of your own vehicle.
This is a friendly, physically active role, so you’ll need to enjoy fast...Show moreLast updated: 5 days ago
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better.
Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 30+ days ago
Ready to turn your opinions into cash? Explore the world of remote paid online survey gigs with Opinion Outpost!.It's as simple as sharing your thoughts from the comfort of your own home and watchi...Show moreLast updated: 5 days ago
No CDL needed / No commercial drivers license.DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day....Show moreLast updated: 10 days ago
This role requires the ability to work lawfully in the U.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.Do you...Show moreLast updated: 13 days ago
Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 5 days ago
As a driver helper you’ll ride along with a package delivery driver in our iconic brown trucks and help deliver packages to businesses and homes in your community.
During your shift, you’ll be in an...Show moreLast updated: 3 days ago DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 8 days ago DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 8 days ago DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 8 days ago 
Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey.
Sign up now and start turning your voice into...Show moreLast updated: 5 days ago DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 8 days ago 
Get paid to answer surveys, play games, test apps, and do tasks.Make extra money on your phone and instantly cash out to PayPal, Revolut, or with gift cards from $3.Show moreLast updated: 5 days ago
As a Principal Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the...Show moreLast updated: 9 hours ago
This position collects requirements and converts into technical documentation for teams to consume.This role is a key contributor in influencing the business and technical analysis process across t...Show moreLast updated: 18 days ago Service Desk Analysts will provide exemplary service from start to finish of any customer interaction by following best practices and procedures.
They will be leaders in the field of technology, mas...Show moreLast updated: 9 hours ago DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 8 days ago
- Promoted
- New!
Helpdesk Analyst hybrid position
Parasol AllianceMadison, WI, United StatesFull-time
- Promoted
Seasonal Support Driver
United Parcel ServiceDARLINGTON, Wisconsin, United StatesPart-time +1
- Promoted
Licensed Clinical Therapist (LCSW, LPC, LMFT)
LifeStance HealthAlbany, WI, USFull-time +1
- Promoted
Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!
DynataMonroe, WI, USFull-time
- Promoted
Drive with Doordash - No CDL license needed
DoorDashDavis, IL, United StatesFull-time
- Promoted
Retail Customer Sales Specialist
SPECTRUMOrfordville, WI, USFull-time
- Promoted
Take Surveys Get Paid!
Prime InsightsMonroe, WI, USFull-time
- Promoted
Driver Helper
United Parcel ServiceDarlington, WI, USFull-time +1
- Promoted
Restaurant Delivery - Flexible Onboarding
DoorDashDavis, IL, United StatesFull-time +1
- Promoted
Drive with DoorDash - Flexible Onboarding
DoorDashStockton, IL, United StatesFull-time +1
- Promoted
Restaurant Delivery - Flexible Schedule
DoorDashDavis, IL, United StatesFull-time +1
- Promoted
Share Your Opinions. Earn Rewards.
Opinion EdgeMonroe, WI, USFull-time
- Promoted
Drive with DoorDash - Flexible Schedule
DoorDashMonroe, WI, United StatesFull-time +1
- Promoted
Earn Money Playing Games, Answering Surveys & Testing Apps
AttaPollMonroe, WI, USFull-time
- Promoted
- New!
Technical Support Analyst - Integration (Available only to US Citizens)
OracleMadison, WI, United StatesFull-time
- Promoted
Senior Technical Analyst
American Family InsuranceMadison, WI, United StatesFull-time
- Promoted
- New!
Helpdesk Analyst (hybrid position)
Parasol AllianceMadison, WI, United StatesFull-time
- Promoted
Delivery Driver - Flexible Schedule
DoorDashDavis, IL, United StatesFull-time +1