Help Desk Analyst I

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Description

We are looking for a dedicated Help Desk Analyst I to join our team in Lexington, Kentucky. In this Contract-to-permanent role, you will provide essential IT support services, assisting users with troubleshooting, hardware diagnostics, and software-related issues. This position offers an opportunity to grow professionally in a collaborative and fast-paced environment within the construction industry.

Responsibilities :

Provide first-line IT support by responding to service desk calls and walk-ins.

Manage package pickup, distribution, and inventory ordering.

Create, respond to, and track support tickets to ensure timely resolution.

Reset passwords and perform basic troubleshooting for Microsoft 365, Windows, and network issues.

Conduct hardware diagnostics, replace parts, and support laser printer maintenance.

Offer technical assistance for Windows 11, Office 365, and other user applications.

Perform basic computer moves, additions, and changes as required.

Escalate unresolved issues to higher-level IT support specialists.

Maintain accurate documentation and assist with inventory management.

Collaborate with team members to support ongoing IT initiatives and projects.

Requirements

Strong aptitude and willingness to grow within the team.

Excellent customer service and communication skills.

Basic troubleshooting experience with Active Directory, Windows 10, and Microsoft Windows.

Familiarity with PowerShell is preferred but not mandatory.

Industry certifications or an Associate / Bachelor's degree are a plus.

All candidates are required to complete necessary pre-employment assessments.

Experience with managing service desk tickets and resolving technical issues.

Demonstrated interest in learning new technologies and IT practices.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract / temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract / temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

2025 Robert Half. An Equal Opportunity Employer. M / F / Disability / Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Contract

Job function

Job function

Information Technology

Industries

Software Development

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