Internet Fulfillment Team Member | Full-Time (Non-Seasonal)

Internet Fulfillment Team Member

Gary's Wine & Marketplace is a locally owned business and one of the leading wine retailers in the tri-state area, with established brick-and-mortar stores and an online presence.

We specialize in offering a wide selection of fine wines, beers, spirits, artisanal cheeses, quality meats, and gourmet foodsall at competitive prices. Our reputation is built on providing outstanding customer service and a knowledgeable staff who are passionate about what they do.

Joining our team means being part of a dynamic, customer-focused environment where your expertise and enthusiasm for great products can truly shine.

We are seeking a dedicated and detail-oriented individual for a Full-Time, Non-Seasonal Role, as an Internet Fulfillment Team Member to ensure our customers receive their orders flawlessly and on time.

Responsibilities :

• Efficient Order Processing : Accurately handles internet orders, ensuring all necessary documentation is completed promptly.
• Item Selection : Pull and prepare items for orders as requested.
• Wine Verification : Confirm that the correct vintage and type of wine is selected for each order.
• Packing and Shipping : Carefully pack, label, and ship orders to ensure safe and efficient delivery.
• Order Organization : Coordinate and manage pickup orders for a seamless customer experience.
• Transaction Management : Process customer transactions with precision, ensuring each customer is properly identified.
• Customer Data Management : Add new customer information or update existing data in Vision POS, while keeping our marketing department informed of any changes.
• Customer Correspondence : Communicate with customers to provide outstanding support, ensuring complete and timely resolution of any inquiries.
• Customer Service : Address and resolve customer service calls related to internet orders with professionalism and courtesy.
• Shelf Replenishment : Restock shelves with products in a timely and efficient manner.