Technical Support Analyst (Hybrid)- Richmond, VA

Job Title :

Technical Support Analyst (Hybrid)

Location : Richmond, VA

Duration : 8 months

Pay Rate :

$40 / hr on C2C / 1099 all inclusive (OR) $35 / hr on W2

Note

Interview : Both Phone and In Person

Job Description

The EHR Application Support Specialist provides Tier 1 support to all EHR end users in EHR related areas. This position will provide technical expertise to the end users; help troubleshoot issues and configuring settings among other functions.

The EHR Application Support Specialist provides Tier 1 support to all EHR end users on EHR related areas. This position will provide technical expertise to the end users, help maintain EHR related activities including troubleshooting issues, configuring settings and setup users among other functions.

The EHR EU Support Specialist is responsible for providing Tier 1 (first call resolution) support to all EHR end-users EHR-related clinical and patient accounting applications.

This role plays a vital role in supporting the successful implementation and sustainment phases of the VDH Electronic Health Record initiative and help ensures deployed EHR capabilities remain stable, fully operational, and effectively adopted by end-users through post-cutover health checks, issue tracking, and sustainment readiness planning.

Top Skills & Years of Experience

Skill

Required / Desired

Amount

of Experience

Application Support Experience.

Required

Years

Oracle Health Millenium Cerner EHR experience

Highly desired

Years

Strong technical troubleshooting skills for hardware, software and basic network issues.

Required

Years

Experience using ServiceNow or other ITSM tool.

Highly desired

Years

Experience supporting remote users.

Required

Years

Strong written and oral communication skills.

Highly desired

Years

Ability to handle multiple competing priorities and multitask efficiently in a dynamic, fast-paced environment.

Required

Years

Demonstrated commitment to exceptional customer service with individuals of varying technical knowledge.

Required

Years

Recruiter Details : Ananya Roy

ananya at gsksolutions.com

Eight Three Two Nine Nine Zero - Two Four Two Seven

About US :

GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time-sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.