Enterprise Resource Planning (ERP) Analyst III or IV - CRM Analyst (1 Position to be Filled)

Requisition : 202500324S

Title :

Enterprise Resource Planning (ERP) Analyst III or IV - CRM Analyst (1 Position to be Filled)

FLSA status : Exempt

Hiring Salary :

This position is a pay grade 19 or 22. Please see Pay Grade Table at : https : / / pa-hrsuite-production.s3.amazonaws.com / 116 / docs / 550174.pdf .

Occupational Category :

Professional

Department : IT Strategy

Division :

Information Technology

Open Date : 10 / 21 / 2025

Open Until Filled : Yes

Educational and Experience Requirement :

CRM Analyst III : Bachelor’s degree in computer science, Information Systems, or related field. Three years’ experience in a related field. History of professional growth as evidenced by the acquisition of relevant professional development and certification such as Salesforce, Marketing Cloud, and MuleSoft are preferred. Strong understanding of CRM concepts. Excellent problem-solving and analytical skills. Exceptional communication and collaborations skills. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

CRM Analyst IV : Bachelor’s degree in computer science, Information Systems, or related field. Four years’ experience in a related field. History of professional growth as evidenced by the acquisition of relevant professional development and certification such as Salesforce, Marketing Cloud, and MuleSoft are preferred. Strong understanding of CRM concepts. Excellent problem-solving and analytical skills. Exceptional communication and collaborations skills. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position :

CRM Analyst III : Works as part of a team providing highly complex configuration, declarative programming, reporting, user management, integration, and analytical support services for at least two of the campus CRM technologies (Salesforce CRM, Salesforce Experience Cloud, Salesforce Marketing Cloud, MuleSoft, etc.).

CRM Analyst IV : Provides advanced and highly complex advanced and highly complex configuration, declarative programming, reporting, user management, integration, and analytical support services for at least two of the campus CRM technologies (Salesforce CRM, Salesforce Experience Cloud, Salesforce Marketing Cloud, MuleSoft, etc.).

Primary Responsibilities :

CRM Analyst III : Designs and implements major system features, changes, or integrations using declarative languages, REST APIs, JSON, SOQL, SQL, and other programming languages based on defined standards and procedures in CRM and / or integration technologies. Coordinate upgrades, releases, and data migrations. Partners with stakeholders to determine business requirements, translate business requirements into technical requirements, execute testing plans for developed solutions, document solutions, and train others. Responds to, troubleshoots, and repairs issues with CRM, integration technologies, and other related technologies. Develops and implements timelines to meet the goals of functional areas. Develop custom applications and workflows. Manage users, roles, profiles, and permissions. Troubleshoot and resolve issues across platforms. Support Marketing Cloud campaigns, journeys, and automations. Design and implement moderately complex MuleSoft integrations. Develops, implements and refines the processes necessary to refresh or otherwise maintain sets of data for testing and development purposes, converting data and systems, and automating processes when possible. Participate in strategic planning and cross-functional initiatives at senior levels. Performs other related duties as assigned.

CRM Analyst IV : Designs and implements advanced and highly complex system features, changes, or integrations using declarative languages, REST APIs, JSON, SOQL, SQL, and other programming languages based on defined standards and procedures in CRM and / or integration technologies. Coordinate upgrades, releases, and data migrations. Partners with stakeholders to determine business requirements, translate business requirements into technical requirements, execute testing plans for developed solutions, document solutions, and train others. Responds to, troubleshoots, and repairs issues with CRM, integration technologies, and other related technologies. Develops and implements timelines to meet the goals of functional areas. Develop custom applications and workflows. Manage users, roles, profiles, and permissions. Troubleshoot and resolve issues across platforms. Support Marketing Cloud campaigns, journeys, and automations. Design and implement moderately complex MuleSoft integrations. Develops, implements and refines the processes necessary to refresh or otherwise maintain sets of data for testing and development purposes, converting data and systems, and automating processes when possible. Participate in strategic planning and cross-functional initiatives at senior levels. Performs other related duties as assigned.

Other Specifications :

Excellent communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders. Demonstrated ability to independently acquire new skills and knowledge, showcasing a strong drive for continuous personal and professional development. May interpret and apply complex policies affecting one or more functional areas. Work requires a considerable level of judgment and sound reasoning to solve issues. Work requires attention to detail as errors can be serious. Needs strong technical skills and a good understanding of university software, data, and processes to make solutions effective.

Full Time Part Time :

Full Time

Quicklink :

https : / / shsu.peopleadmin.com / postings / 45205

EEO Statement :

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke / Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.

Annual Security and Fire Safety Report