Servicing Strategy Intern - Summer 2026

Strategy Intern

As a Strategy Intern in our Mortgage Servicing team, you'll contribute to initiatives that shape client experience, business operations, AI strategies, and more. You'll gain exposure to high-impact projects while developing skills that will prepare you for a future career in strategy, analytics, or client experience management.

Learn about our business by attending meetings, huddles, and training with the Strategy team. Share creative ideas that will help improve client experience and business processes. Support projects focused on AI strategies, client communications, and servicing oversight. Deliver reports, analyze metrics, and summarize information to help drive our team forward. Assist in creating materials and / or presentations for leadership and project meetings. Take notes during meetings and provide recaps for the team. Research industry best practices and emerging technologies to inform strategy development.

Minimum Qualifications : Currently enrolled in a college or university program. Ability to work collaboratively in a team environment.

Preferred Qualifications : Self-directed approach. Ability to communicate effectively. Proficiency in the Microsoft Office suite, including Excel, PowerPoint and Word. Interest in client experience, AI strategies, and process improvement. Strong analytical skills with the ability to interpret data and trends.

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put : We've got your back.

Rocket Mortgage was founded in 1985. Today, we're a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We're known as experts in the mortgage industry, but we're also innovators we strive to create the best experiences for our clients from beginning to end. And we're not your typical employer. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.