IT Intern - San Diego Zoo Wildlife Alliance

San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.

HOW YOU WILL IMPACT OUR MISSION

Under direction, the IT intern, maintains, and upgrades automated systems to enable department users to manage information; provides ongoing technical assistance for user problem resolution, and maintains existing hardware and software.

WHAT YOU WILL DO

Troubleshooting / problem diagnosis of desktop / laptop software, including operating systems, application software and Peripherals.

Configuration and installation of desktop / laptop operating system and application specific software (i.e. MS Office, Gateway Ticketing, Timeline, terminal emulation, etc.) and Computer Peripherals.

Support and maintain virtual patch testing environment for the deployment to desktop and remote computers.

Provide local and remote end user support.

Basic troubleshooting / problem diagnosis of network equipment / systems and network cabling.

Develop and maintain operating system images in a machine-agnostic environment.

Assists with the disposal of electronic waste material.

Other duties as assigned.

WHAT WE ARE LOOKING FOR

Applicants must be currently pursuing, or planning to pursue, an undergraduate degree. Candidates who will have completed a bachelor’s degree prior to the end of the internship are not eligible. A cover letter is required and must be included with the application for consideration.

EDUCATION AND CERTIFICATIONS

High School Graduate

Some college-level courses

SKILLS AND KNOWLEDGE

Tools, equipment, and materials used in personal computer repair and maintenance

Network systems and network hardware (switches / routers) / software.

Strong customer service skills.

Communicate effectively.

Analyze and provide solutions for personal computer hardware and software problem.

IMPORTANT DETAILS

Location : San Diego, CA

Position Type : 10-Week Internship

Stipend : $4,160

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa.org email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. San Diego Zoo Wildlife Alliance only conducts interviews via phone, Zoom, Teams or in-person.

If you have been asked for any of the above, or believe you have been contacted by someone posing as a San Diego Zoo Wildlife Alliance employee, please e-mail sdzwacareers@sdzwa.org. If you feel that you have been the victim of fraud, please contact your financial institution(s) immediately.

Be an ally for wildlife by joining our team!

At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.

As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States. We are not offering sponsorship for this position at this time.

San Diego Zoo Wildlife Alliance is a drug free workplace.