Blood Services : Blood Drive Volunteer Donor Ambassador St. Clair County

Purpose

This position supports the Regional Biomedical Services department. This opportunity requires participation in in-person activities and / or performing work in a Red Cross facility. The purpose of the Blood Donor Ambassador is to provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Assist donors with re-hydrating after donation and observe for post-donation reactions. Express gratitude and ensure each blood donor is sincerely thanked for their donation.

• Responsibilities

Overview of Mobile Blood Drives

Overview of Fixed Sites

All Donor Ambassador roles (Mobile Blood Drives and Fixed Sites)

Enhanced Fixed Site activities, at a supervisor’s request, may also include :

Donor / Customer Service

Approach arriving donors and initiate welcoming conversations

Ensure Donor comfort during donation

May make reminder / cancellation calls, schedule / re-schedule donor appointments, and perform follow up activities as directed (if no Donor Center Coordinator onsite)

Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his / her contribution.

Inform donor who is leaving canteen to watch for survey link

May hand-write thank you notes and / or make thank you phone calls to donors

Right Type Mix Collection Conversions

Understand and explain Right Type Blood Collection conversions, if available​

Track and report daily individual progress on Conversions

Charts & Info Assistance

May pull chart for same day add on, or platelet conversions and notify staff

Donor Health Focus

Learn / Understand : length of procedure, signs of adverse reactions

After donating :

Check that donor has their post-donation information before leaving the drive

Donor Promotions

Direct to donor recruitment using multiple channels to contact and schedule current platelet, plasma, and whole blood donors. observing name and blood types

Manage blood services marketing materials

Schedule next appointment using Book Now or Blood Donor App

Facility Assistance

Supplies Assistance

Add'l training information :

Additional training : Fixed Site Training : power reds, platelets & plasma