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Patient Services Representative - MCC

Patient Services Representative - MCC

Government JobsMonroe, WA, US
1 day ago
Job type
  • Full-time
Job description

Patient Services Representative

The Washington State Department of Corrections is seeking a highly motivated and qualified Patient Services Representative (PSR) within the Health Services Division at the Monroe Correctional Complex (MCC). located in Monroe, WA.

Under the supervision of the Health Services Patient Services Supervisor, this incumbent supports the mission to provide quality on-site and off-site health care services to patients, consistent with the provisions of the WA DOC Health Plan. The Patient Services Representative will work collaboratively with the clinical providers and transport team utilizing the established CRC Process and Scheduling Process and guidelines. The incumbent will cross-train to serve as backup for other Patient Service Representatives staff as needed. Will support adherence to DOC Policy.

A COMPLETED APPLICATION PACKET WILL INCLUDE :

  • A detailed resume
  • A cover letter
  • Three professional references

Appointment scheduling following the Scheduler Training Document process :

  • Processing authorized / denied CRC consults after HQ has updated.
  • Calling and scheduling patient appointments with offsite providers.
  • Requesting appropriately licensed staff (RN, LPN, or Provider) complete and / or sign appropriate paperwork requested by the provider for an offsite appointment.
  • Placing medical holds on patients when appropriate.
  • Checking patients' separatees and STGs to ensure patients are scheduled accordingly.
  • Preparing offsite trip packets for offsite trips.
  • Requesting consultation paperwork from offsite providers when necessary.
  • Filling out the completion section of the consultation, documenting receipt of offsite consultant paperwork and or consult forms printed from OMNI-HS.
  • Closing consult.
  • Tracking all ER trip-out orders.
  • Calling units and appropriate custody staff when appointments are canceled due to a variety of reasons. Reschedule canceled appointments for the next available appointment.

    • Tasks for on-site scheduling include :

  • Scheduling onsite medical, dental, nursing, and Mental Health / Psychiatry appointments in OMNI-HS as the position requires.
  • When scheduling Mental Health appointments will ensure patients are scheduled within 30 days of arrival.

    • On-site and off-site scheduling duties include the following :

  • Assuring the appointments entered in OMNI-HS correspond with provider / practitioner staff schedules.
  • Canceling and rescheduling appointments as needed utilizing the Cancellation List provided Headquarters.
  • Coordinating with other schedulers to submit a daily 'confidential' to generate a daily call-out sheet and submit it daily by the 0800 deadlines.
  • Meeting and adhering to all scheduling deadlines.
  • Answering kites submitted by patients regarding scheduling appointments.
  • Answering phone calls and e-mails from staff concerning urgent issues.
  • Calling units and appropriate custody staff when appointments are canceled due to a variety of reasons. Reschedule canceled appointments for the next available appointment.
  • Adhering to patient confidentiality throughout the scheduling process.
  • Utilize OMNI consult Chronos for communications.

    • On-site and off-site schedulers will update and maintain Scheduler Queue / Appointment database, and create CRC Reports, and D3 lists :

  • When backing up the dental scheduler will update and maintain D3 lists as needed.
  • Creating CRC approval / denial notifications and forwarding them to patients.
  • Creating Consult Request Reports and CRC Reports.
  • Maintaining scheduler queue and appointment database.
  • Ensuring shell appointments are scheduled by appointment Target Date established in OMNI-HS. This should be done daily.
  • Following up with providers on appointments that are not resolved on or by the actual appointment date. This should be done daily.
  • Investigating medical appointment that are not resolved.
  • Deleting only those appointments that are created for movement purposes only, i.e., diabetic line.

    • On-site and off-site schedulers will ensure Communication with Custody regarding movement of patients for medical purposes :

  • Coordinating for escorts and interpreters.
  • Adhering to custody and security operating procedures when scheduling around gate / movement times.
  • Coordinating and communicating with custody to ensure a safe and secure environment.
  • Checking patients' separatees and STGs to ensure patients are scheduled accordingly.

    • Other office duties as assigned :

  • Updating the monthly calendar / schedule to reflect approved leave for providers, adjusting / rescheduling patients as necessary.
  • Responding to staff emails that request scheduling information or changes.
  • Answering multi-line phones and soft phone. Utilizing E-fax. Responding to all messages in a timely fashion.

    • Required Qualifications :

  • High School Diploma or equivalent.
  • Ability to deal with problems and conflicts in a rational and professional manner.
  • Experience working in an office or customer service position in a healthcare / services environment; use and knowledge of medical terminology.
  • Ability to interpret policies and procedures, written and verbal communication.
  • Proficiency in computer applications including Outlook, Word, Excel, and Access; advanced typing and computer software application skills.
  • Requires bending, reaching, pulling health records from shelves at all levels, lifting crates of health records and pushing carts.
  • Requires working in an open cubicle environment.
  • Requires work in multiple correctional facilities resulting in close proximity to incarcerated individuals.

    • Desired Qualifications :

  • Two years of general office experience or experience working in an office or customer service position in a healthcare / services environment; knowledge and understanding of and experience using medical terminology as part of employment or education.

    • OR Equivalent education / experience.

    Mission : The mission of DOC is to improve public safety by positively changing lives.

    Our Vision : Working together for safer communities.

    Our Commitment : To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.

    Our Core Values :

  • Cultivate an environment of integrity and trust : Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.
  • Respectful and inclusive interactions : Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.
  • People's safety : Corrections believes in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all.
  • Positivity in words and actions : At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.
  • Supporting people's success : Corrections is committed to our community understanding individuals, instilling hope, embracing change, and providing opportunities.

    • Important Notes :

  • Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
  • A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
  • Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
  • We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
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