Server

OVERVIEW OF POSITION :

Greets customers and serves food and beverage orders in a friendly and efficient manner.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Greets all customers, applies suggestive selling techniques, records orders, ensures prompt placement of orders, follows up to ensure guest satisfaction and removes unneeded dishes and utensils (I.e. follows the complete service cycle).
• Prepares appetizers, desserts and beverages for customers.
• Greets and seats customers in the order in which they arrive and introduces feature of the day.
• Collects payment from customers in accordance with established cash handling procedures.
• Clears remaining items from tables; cleans and presets tables.
• Performs cleaning and stocking duties as assigned.
• Periodically assists other service personnel.
• Resolves guest complaints and notifies management of any complaints received.

Accountabilities

Qualification Standards

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