Mid-Level Insight Research Analyst

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Mid-Level Insight Research Analyst , you will join our MSR Lab team as a Researcher and be a driving force in understanding our MSRs and shaping business strategy! In this role, you'll lead cross-functional efforts to design and implement impactful research projects, using both qualitative and quantitative methods to uncover key insights. You'll translate complex data into clear, actionable recommendations that improve effectiveness, product design, and overall MSR experience. Your strong analytical skills, project management experience, and ability to communicate effectively with partners at all levels will be critical to your success. If you're passionate about market research and making a tangible impact on a member-focused organization, we encourage you to apply! Partners with and leads cross-functional teams in the application of the appropriate research methodologies (i.e., qualitative, quantitative, text or business intelligence), design innovation, marketing strategies, and general industry trends to understand member insights and translate findings into business recommendations. Recommendations can be based on quantitative or qualitative data, understanding the underlying assumptions of each and their relative impact to address the business problem. Manages problem resolution across systems, processes, or channels; and navigates obstacles to deliver the work product. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based out of San Antonio, TX. Relocation assistance is not available for this position. What you'll do :

• Leads, facilitates and / or collaborates with cross functional teams and vendors to define the specific type of information needed for a project and designs research project accordingly.
• Conducts research and formulates findings into business recommendations and reports.
• May present findings to various levels of leadership.
• Contacts and manages vendors, as needed, to assist in conducting research.
• Works with internal partners to identify and obtain 'employee' research samples.
• Applies advanced level of knowledge in conducting research using the appropriate methodology (quantitative, qualitative, text or business intelligence). Examples include surveys, usability tests, focus groups, in-depth interviews, and ethnographical studies.
• Researches and identifies industry best practices and trends to increase effectiveness.
• Acquires, maintains, and applies advanced knowledge of the business, its products and processes, and intermediate knowledge of qualitative or quantitative research methodologies to represent member sentiment across products, channels, and experiences.
• Develops the insights storyline to interpret analytic findings to non-technical audiences.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have :
• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years of experience in member / customer focused market research, marketing, or consulting experience to include quantitative analytics and insight generation; OR Advanced Degree, 2 years of experience in member / customer focused market research, marketing, or consulting experience to include quantitative analytics and insight.
• Project coordination / management experience.
• Proficient knowledge of qualitative or quantitative research methodologies, relevant research tools, and knowledge of relevant industry data sources.
• Proficient knowledge of conducting research using the appropriate methodology (quantitative, qualitative, text or business intelligence). Examples include surveys, usability tests, focus groups, in-depth interviews, and ethnographical studies.
• Experience performing exploratory data analysis to understand opportunities to influence outcomes.
• Extensive analytical and problem-solving skills.
• Proficient knowledge of Microsoft Office tools. What sets you apart :
• Advanced training or certification in a particular research methodology (e.g., quantitative research, design thinking, UX research).
• Contact Center experience in the financial services industry.
• Ability to connect research findings to broader business objectives.
• PMP or similar certification could be beneficial.
• The ability to thrive in a fast-paced and changing environment.
• Ability to act as a trusted advisor to internal partners.
• Proficiency with AI to drive efficiency and business outcomes. Compensation range : The salary range for this position is : $85,040 - $162,550 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.