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Client Success Manager
Client Success ManagerTeamLogic IT • Saint Petersburg, FL, US
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Client Success Manager

Client Success Manager

TeamLogic IT • Saint Petersburg, FL, US
15 hours ago
Job type
  • Full-time
Job description

Overview

Position : Client Success Manager

Job Location : Tampa, FL; Newtown, PA; Wilmington, NC

We are actively hiring for Client Success Manager positions at various levels in the Greater Philadelphia and New Jersey area.

About the Company

At Team Logic IT, we provide comprehensive IT-managed services along with premier client support. We take the worry out of technology by providing the knowledge and skills to keep operations humming along, and we do it one-on-one, side-by-side every step of the way. We don't just fix things; we evaluate current and future needs and deliver the best solution for organizations' processes and objectives. We are the fastest growing and the largest Master Franchisee in the Team Logic network of 200 locations, managing 11 territories.

Responsibilities

  • Improve client service experience, create engaged clients, and facilitate organic growth.
  • Take ownership of clients' issues and follow problems through to resolution.
  • Set a clear mission and deploy strategies focused on that mission.
  • Communicate with the client : provide professional and proactive representation of TeamLogic IT; conduct research on clients' needs and goals, industry best practices, competitive landscape, and stakeholder interviews.
  • Lead the development, management, execution, and evaluation of clients' annual assessment, IT roadmap, and corresponding budgets.
  • Establish appropriate expectations of project deliverables and measurable outcomes.
  • Report on the status of projects, including budget, opportunities, risks, and results.
  • Effectively communicate the full range of TeamLogic IT's services and capabilities.
  • Ensure timely, accurate, and thorough completion of all projects.
  • Document processes.
  • Communicates with internal teams : represent clients' goals and brand characteristics; clarify expectations and help keep team members focused and on task; share project updates; ensure high quality and consistency across deliverables; identify risks and opportunities; deliver high-quality work on time and on budget; document, implement, refine, and enforce internal processes; foster innovation and collaboration; share industry knowledge and best practices; establish a leadership role, specifically for accounting services.
  • Communicates with management : accurately represent upcoming workflow including resource needs; report daily on activities through timesheets; escalate issues for support when necessary; ensure profitability of individual projects and client relationships; improve processes; work with the manager on personal and professional development.

Qualifications & Skills

  • Be passionate about and demonstrate previous success in marketing, social media, and the web.
  • Maintain a positive attitude with healthy realism; demonstrate success in Account Management in interactive / online marketing; ideally experience in higher education.
  • Excellent oral communication skills, including public speaking and presentations to small and large audiences.
  • Strong written and verbal communication; ability to listen, articulate, and write clearly and concisely.
  • Proven leadership with initiative to plan and carry out responsibilities with minimal direction; experience in managing collaborative teams.
  • Independent thinker and innovative problem solver.
  • Effective at multi-tasking and managing competing priorities; highly organized with strong attention to detail.
  • Ability to work autonomously and collaboratively; comfortable with ambiguity and deadline pressure.
  • Proficient in Microsoft Office Suite; willingness to learn new software and technologies; outstanding time management skills; ability to identify, improve, and document processes.
  • Hard work ethic with integrity; thirst for knowledge and willingness to learn and share; actively contribute to TeamLogic IT's culture.
  • Preferred : Communications or marketing degree; strong persuasion and interpersonal skills; highly organized with problem-solving and critical-thinking abilities; self-driven and proactive; strong time management and decision-making skills; empathy and teamwork; relationship management and coaching / training capabilities.

    • Compensation & Benefits

  • Competitive base salary
  • Milestone-driven commission structure
  • Fully paid benefits package including 401(k) and long-term and short-term disability

    • Industry

  • Information Technology & Services

    • Employment Type

  • Full-time

    • Company Description

    At Team Logic IT, we provide comprehensive IT Managed services along with premier customer support. We take the worry out of technology by providing the knowledge and skills to keep operations humming along; and we do it one-on-one, side-by-side every step of the way. We don't just fix things; we evaluate current and future needs and deliver the best solution for organizations' processes and objectives. We are the fastest growing and the largest Master Franchisee in the Team Logic network of 200 locations. We manage 11 territories in the network.

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    Client Manager • Saint Petersburg, FL, US