Head of Hippocratic AI Academy

Head Of The Hippocratic Ai Academy

As the Head of the Hippocratic AI Academy, you will lead the design, development, and execution of our training and enablement program equipping client organizations and our internal team with the knowledge, skills, and confidence to implement and operate AI voice agents safely and effectively. You will build and scale a learning & knowledge-management function that supports both external partners and internal team members (onboarding and ongoing education as features and functionality are rolled out). You will act as the senior leader accountable for how our customers and internal stakeholders adopt, apply, and iterate on our platform in a safe, effective way. This role will report directly to our Chief Customer Officer and play a critical part in shaping the overall customer experience strategy as we scale.

What You'll Do

Lead and execute the Academy strategy defining curriculum, delivery formats, certification, and performance measurement to build the industry's benchmark for safe AI voice-agent enablement.

Drive content excellence collaborate cross-functionally (Product, Engineering, Clinical Safety, Voice Design, Customer Success, and Services) to develop training rooted in our safety-first architecture and healthcare best practices.

Educate and empower lead onboarding and continuous learning for Hippocratic AI team members to ensure consistent, expert-level understanding of voice-agent deployment, monitoring, and governance.

Sustain ongoing learning evolve programs as new capabilities, workflows, or regulations emerge, ensuring both clients and internal teams stay current and confident.

Build world-class knowledge management architect a unified system to catalog, govern, and maintain critical documentation, best-practice guides, and reference materials. Measure and improve impact define KPIs to track adoption, readiness, and safety outcomes; report insights and drive continuous improvement.

Lead and grow a high-performing team recruit and mentor experts in learning design, instructional technology, and knowledge management; oversee budgets, tools, and operations.

Champion safe innovation represent the Hippocratic AI Academy internally and externally, cultivating a culture of excellence, safety, and confidence in AI voice-agent deployment.

What You Bring : Must-Haves

Bachelor's degree from an accredited university is required; advanced degree preferred (MBA, MEd, Healthcare Administration, or similar).

10+ years of progressive experience in a senior learning & development, training & enablement, or knowledge management role ideally in a high-growth technology or healthcare-tech organization.

Demonstrated track record of designing and scaling training programs for B2B clients and / or enterprise customers (preferably within the healthcare, SaaS, AI, voice-agent or conversational-AI domains).

Strong understanding of adult learning theory, instructional design, virtual and in-person delivery formats, and blended-learning models.

Experience leading or building a knowledge-management function : taxonomy, content governance, document control / versioning, searchability, access permissions.

Strong understanding of the healthcare industry, including healthcare systems, regulations, and challenges.

Excellent business acumen able to partner with product, engineering, clinical safety, customer success executives, and external clients.

Demonstrated leadership of a team, budget responsibility, metrics / analytics mindset (able to define, measure, and improve effectiveness).

Exceptional communication and presentation skills; comfortable engaging with C-suite clients, internal leadership, and cross-functional stakeholders.

Deep interest in AI, voice agents, conversational UX, and healthcare delivery transformation with commitment to "first do no harm" and patients-first mindset.

Nice-to-Haves

Experience within healthcare or health-tech (especially interacting with providers, payers, or clinical workflows).

Experience with voice / agent platforms, conversational AI design, SaaS implementations, or enterprise change management.

Familiarity with regulatory, compliance, or patient-safety frameworks (e.g., HIPAA, healthcare workflow, clinical escalation processes).

Experience with certifications, learning management systems (LMS), knowledge-base platforms, and content management systems (CMS).

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