MSP Customer Account Manager (IT Account Manager)Top Dog PC Services • Saint Paul, MN, US
MSP Customer Account Manager (IT Account Manager)
Top Dog PC Services • Saint Paul, MN, US
30+ days ago
Job type
- Full-time
Job description3+ years of experience in account management (MSP / IT services preferred). Strong communication and problem-solving skills. Business-minded with a fundamental understanding of how technology impacts organizations. Understanding of the different technologies in use in small business A relationship-builder whos comfortable in front of clients (and enjoys getting to know them outside of the office too). Must be based in the MinneapolisSt. Paul metro area. Hybrid schedule available. A competitive base salary starting at $60,000 Incentives and commissions on recurring services, software and hardware sales, project sales, and new customer sales with the potential to earn well above $150k+. A family-friendly, flexible work environment that respects your time inside and outside of the office. A chance to be part of a growing MSP thats built around teamwork, client success, and having fun while we work hard. Retirement plan Health insurance Flexible schedule Health savings accounts Paid time off Professional development assistance
Job Description
Job Description
Salary : 60000-150000+
MSP Customer Account Manager
Location : MinneapolisSt. Paul Metro Area (Hybrid)
About Us
Top Dog PC Services is a St Paul, MN IT service provider serving small business all over the metro area. We see our clients and our employees as part of the same team. The work can get intense at times, but thats why we remember that humans need to have fun to stay engaged and keep things moving. Our goal is simple : deliver for our clients and support our staff so they can do great work and still enjoy life outside the office.
What Youll Do
Were looking for a Customer Account Manager (CAM) who loves building relationships, solving problems, and helping clients succeed. In this role, youll be the go-to point of contact for 3060 client accounts, making sure they feel taken care of and helping them get the most out of our services.
Your day-to-day will include :
- Tracking and managing renewals of service contracts.
- Identifying opportunities for equipment upgrades and service improvements.
- Serving as an escalation point for customer issues and cross-functional handoff making sure theyre resolved smoothly.
- Leading Quarterly Business Reviews (QBRs) and helping clients plan for whats ahead.
- Partnering with our external sales engine to seize new business development opportunities when they come your way.
- Cross-functional collaboration with our technical teams to ensure solutions are aligned with client technical interests
And yes, taking clients out for lunch, coffee, or happy hour is definitely part of the job.
What Were Looking For
What We Offer
Benefits
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Customer Account Manager • Saint Paul, MN, US
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