Cell Phone Repair Technician

We’re looking for cell phone repair technicians that are willing to learn and ready to contribute to our team. While no prior experience is required, if you’ve worked with electronics or phones before, that’s a bonus. Initial starting pay is based on experience as well as a variety of other factors. What’s most important is that you enjoy working with people, have a positive attitude, and can communicate clearly with customers. If you’re good at helping people and enjoy working with technology, you’ll fit right in.

Find out more about this role by reading the information below, then apply to be considered.

• About Us :

At CPR Cell Phone Repair, we take pride in providing fast, quality, and affordable repair services, all while creating a friendly and welcoming environment for our customers. We’re looking to add enthusiastic, customer-focused individuals to our team and looking for both an entry-level technician as well as a master technician.

Key Responsibilities :

Assist customers with device repairs, providing a positive and supportive experience.

Diagnose and repair various electronic devices, focusing on smartphones and tablets.

Communicate effectively with customers, explaining repair processes and options.

Help customers recover important data from devices they thought were beyond repair—there's nothing quite like the satisfaction of saving their information!

Engage in sales opportunities by recommending accessories and additional services to enhance the customer experience.

What We’re Looking For :

A friendly, approachable demeanor with excellent communication skills.

A desire to learn and develop technical skills in electronics repair.

A proactive attitude with a focus on customer satisfaction.

Basic understanding of electronics or previous customer service experience is a plus, but not required.

A sales-oriented mindset, with a willingness to promote our services and products.

Entry Level Technician :

We believe in investing in our team! As an Entry-Level Technician, you will receive hands-on training in :

Device diagnostics and repair techniques

Customer service best practices

Sales strategies and product knowledge

Data recovery methods and troubleshooting

Continuous professional development opportunities to help you grow in your career

Repair certifications for Apple, Samsung, Wise, Google, and many others

Frequent raises based on understanding and practice of learned material.

Master Level Technician :

Perform diagnostics, troubleshooting, and repair of various electronic devices including but not limited to iPhones, Android devices, other smartphones, tablets, computers, gaming systems, and other personal electronics.

Conduct water damage treatment and repairs, adhering to manufacturer guidelines and best practices.

Basic to advanced knowledge of micro-soldering repairs.

Strong problem-solving abilities with the capacity to diagnose and resolve complex technical issues effectively.

Provide excellent customer service by addressing inquiries, explaining repair processes, and offering technical advice and recommendations.

Handle common day-to-day operations such as opening / closing the retail store, placing parts orders, updating notes and status of ticketing system, etc.

Minimum

two years experience in daily cell phone repair experience roles

Experience with Apple's GSX and AST systems to calibrate genuine parts

Experience with Samsung OCTA and UB repairs

Compensation :

Base rate ranges from $16-$20 paid as hourly with bi-weekly pay schedule

Overtime hours available, paid at time and a half

Commission for Accessories / Repair Services sold (10% gross) (Avg historically $300-$350 / Month)

Tips received on Credit Card Terminal (Avg historically $250-$300 / Month)

401(k) retirement plans with 4% employer match

1 Week Vacation PTO and 2 paid sick days per year

Health Insurance plans

Hourly range depends on previous experience with repairs and customer service.

Apply Today!

Job Type : Full-time

Pay : $45,000.00 - $55,000.00 per year (based on experience including base rate, tips, and commission)

Job Type : Full-time

Pay : $16.00 - $20.00 per hour

Expected hours : 40 – 43 per week

Benefits :

401(k)

401(k) matching

Employee discount

Flexible schedule

Health insurance

Paid time off

Retirement plan

Application Question(s) :

Do you have any experience repairing electronic devices currently? If so, which models of devices and what repairs are you comfortable with? How did you learn to complete these repairs?

If a customer is unsure about adding an extra service, such as a battery replacement with their screen repair or a case to protect their phone, how would you approach the conversation to help them decide?

How do you explain technical concepts or issues to someone who may not be familiar with the technology?

Work Location : In person