Patient Service Rep II

Patient Service Rep II

At Axia Women's Health, recognized as a Great Place to Work for the 4th year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of women's health centers in New Jersey, Pennsylvania, Indiana, and Kentucky. Our rapidly growing network spans OB / GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives.

We have an opening for a Patient Services Representative (PSR) at Bryn Mawr Women's Health in Rosemont, PA. Candidate will float to King of Prussia and Newtown Sq, PA. Office Hours : 7 : 30a-4p, Fridays 7 : 30-4p. Rotating one evening / week.

Patient Service Representative I (PSR I) plays a vital role in delivering a seamless and positive experience for all patients at Axia Women's Health. Serving as both the initial and final point of contact for in-office visitors and incoming callers, the PSR I is responsible for providing exceptional customer service while managing a variety of front-desk responsibilities. This includes scheduling and modifying appointments, responding to patient inquiries, and supporting daily administrative workflows. The PSR I ensures that each patient interaction reflects Axia's commitment to quality, compassion, and efficiency.

Essential Functions :

• Greet patients and visitors in a professional and courteous manner.
• Notify appropriate personnel to meet and escort patients.
• Route phone calls and messages professionally.
• Screen solicitors for relevance.
• Perform registration functions.
• Collect and record copayments.
• Verify patient insurance eligibility.
• Assist with scheduling appointments.
• Document patient encounters accurately.
• Provide additional support to patients and medical staff.
• Work collaboratively with clinical colleagues.
• Ensure compliance with SOPs and policies.
• Participate in team meetings.
• Demonstrate commitment to the organization's mission.
• Contribute to creating a positive work environment.
• Other duties as assigned.

Supervisory Responsibilities :

Skills :

Experience and Education :

Full Time Benefits Summary :

At Axia Women's Health, we're passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.