Supervisor, Technical Support (Remote-Based, USA)

Technical Support Supervisor

As a Technical Support Supervisor at Philips, you will enhance Philips support to be the industry leader in medical device services, driving customer loyalty and repeat business, while leading a team of advanced engineers to provide exceptional solution management to our healthcare partners. Your role includes managing a team of engineers to deliver effective solutions focusing on patient safety, quality, accuracy, and communication. Achieve operational targets such as Applied Time / Utilization, Service Level, Remote Resolution, Net Promoter Score, Aged Work Orders, and Employee Engagement. Oversee staffing, training, onboarding, and ongoing development of staff. Handle workforce management, payroll, expenses, employee time off, and operational KPIs. Implement people performance management, salary planning, annual budget planning, and maintain readiness for 24x7 customer escalations through lean principles and continuous improvement.

You're the right fit if you've acquired 5+ years of experience in working in a technical or clinical role in MedTech. Your skills include extensive organizational, communication, leadership, customer service skills and have the ability to work in a deadline driven environment. You have a Bachelor's / Master's Degree in Health Science, Architecture, Engineering, Business Management or equivalent. You're a great coach and have strong capabilities in people development.

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a remote based role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

The pay range for this position in (AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV) is $84,000 to $133,000. The pay range for this position in (AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY) is $87,750 to $140,000. The pay range for this position in (AK, DE, MD, NY, RI, or WA) is $92,000 to $148,000. The pay range for this position in (CA, CT, DC, MA, or NJ) is $98,000 to $157,000. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge / skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy / childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and / or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce.