Supplemental - Technology Support Assistant
- Part-time
Salary : $17.50 - $18.73 Hourly
Location : Main Campus - 1701 E Front Street, Traverse City
Job Type : Part-Time
Job Number : 2025-00475
Division : Student Services & Technologies
Department : Technology Support Services
Opening Date : 09 / 18 / 2025
Closing Date : Continuous
Summary & Qualifications :
Summary
Key abilities to work at the Help Desk include dependability, excellent customer service, confidentiality, and technical acumen. This position provides first-level customer service support to all NMC computer account holders and assists the Technology Support Services Coordinator as directed. All Tech Support Assistants provide basic troubleshooting support for PC and Macintosh software through on-site, phone, chat, and online correspondence (via tickets and email). The primary responsibility of this position is as an authentication specialist responsible for passwords, password security, and multi-factor authentication through account verification, account resets, account unlocks, and account troubleshooting. In addition, Tier 1 Technology Support Assistants troubleshoot, enter tickets, and escalate tickets to appropriate departments as necessary for computer hardware / software, wireless, internet / network, office productivity, the Learning Management System, and more.
Qualifications
Required :
- High School or GED
- One to three months of related experience or one year of technology education
- Strong customer service and communication experience
- Familiarity with PC computers
- Experience with multiple browsers and browser-based applications
- Software skills in MS Word, MS Excel, and G Suite Applications
- Learning Management System skills (Moodle or Canva preferred - student use acceptable)
- Computer skills in printing, client applications, and networking
- Technical computer troubleshooting ability
- Ability to follow technical procedures
- Strong documentation writing skills
- Ability to learn new technologies and strong technical acumen
Preferred :
Essential Responsibilities
General Responsibilities :
Help Desk Responsibilities :
Work Environment
Supervisory Responsibilities :
This job has no supervisory responsibilities.
Competencies
No competency or factor selected.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and / or Experience
High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Chrome and other browsers, and browser-based applications; MS Excel and G Suite Applications spreadsheet software and MS Word processing software, have computer skills in printing, client applications, and networking, have technical troubleshooting ability, have strong technical acumen, and familiarity with Macintosh computers (preferred).
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock and vibration. The noise level in the work environment is usually quiet.
Additional Information
This position is hired through a third party staffing agency Edustaff. If hired you'll be required to complete the onboarding requirements of both NMC and Edustaff.
$49 for an entire year!
10% discount in the museums gift shop
10% discount, excludes textbooks
01
Do you have a High School diploma or GED?
02
Do you have previous customer service experience?
03
Please describe your experience with online learning, either as an instructor or student.
04
Please describe any technical writing experience that you have :
05
Do you have computer skills in printing, client applications, and networking?
06
Do you have technical computer troubleshooting abilities?
07
Do you have the ability to learn new technologies / have strong technical acumen?
08
Are you familiar with Macintosh (Apple) computers?
09
Do you have at least 1 to 3 months of related experience?
10
Do you have at least one year of technology education?
11
Do you have familiarity with PC computers?
12
Do you have experience with multiple browsers and browser-based applications?
13
Do you have software skills in MS Word, MS Excel, and G Suite Applications?
14
Do you have the ability to follow technical procedures?
15
Do you have strong documentation writing skills?
Required Question
Create a job alert for this search
Assistant Technology • Traverse City, MI, United States