Administrative Support Associate (Houston)

Our client, a water technology provider, is seeking a Operations Support Associate for a 6+ month contract opportunity located in Houston, TX. This role is fully onsite.

The Role :

The Operations Support Associate will be responsible for completing standard and non-routine business processes to support sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various and multiple business units and is critical to ensure proper documentation, payment and resolution of customer issues.

Core Responsibilities :

• Able to perform non-routine tasks related to customer issues and resolution
• Strong collaboration with internal and external customers
• Exception reporting for customer orders when purchase orders are flagged for non-compliance
• Resolves issues from 3rd party processer of customers orders of limited complexity
• Assists branch in maintaining appropriate inventory
• Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements
• May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order
• Reviews autorenewals of contracts and supports contract additions identified by branch staff
• Submission of invoices through appropriate vendor portal ensuring the uploads of invoices are compatible with customer payable system
• May assist standard non-complex customer master data workflows
• Create and maintain safe working environment and culture within the organization
• Take care of internal and external customer needs and expectations
• Demonstrates high impact culture through innovation, accountability, and empowerment
• Must be able to function in a team environment; usually works with direct supervision but can work independently
• Task execution for area of responsibility up to levels defined in DOA policy

Qualifications :