Account Director

As an Account Director, you expertly manage and grow client relationships. Clients describe you as an expert and trusted advisor-and you use engaging leadership to develop those senior level client relationships. Overall profitability of the business and client satisfaction is on your shoulders-but you have that covered. Most importantly, you're a leader to internal, multidisciplinary teams who can motivate a team to deliver successful integrated, digital-first campaigns and programs.

You will :

• Lead integrated, full-funnel campaigns from inception through to final execution and trafficking.
• Provide strategic direction for clients while overseeing flawless execution of project work.
• Foster relationships with clients to ensure the effective delivery of projects.
• Lead internal teams and client teams.
• Provide internal teams with appropriate insight into client's strategic business initiatives.
• Manage financials for the client and lead internal financial reporting / forecasting.
• Develop and deliver organic growth within accounts.
• Deliver metrics on the quality of the relationship and the product provided to accounts.
• Ensure all Statements of Work are drafted, documented, accurate, and implemented.
• Foster relationships across the multi-disciplinary teams within the agency and across our agency partners.
• Mentor and coach team members while motivating and leading overall project teams.
• Define and implement best practices at the business unit level.
• Contribute to overall development of the Client Services department.

You have :

What We Offer :

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren't limited to, a candidate's experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.

Salary Range $140,000 - $150,000 USD.

Critical Mass is an equal opportunity employer.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based : If Canada based :

If U.K. based :

If Costa Rica based :