Contact Center Representative

A company is looking for a Contact Center Representative.

Key Responsibilities

Serve as the first point of contact for patients scheduling appointments and seeking information

Handle a high volume of inbound calls while ensuring accurate registration and scheduling

Utilize multiple systems to provide efficient and compassionate customer service

Required Qualifications

High School Diploma or equivalent required

Minimum of 6 months of customer service experience required

Minimum of 6 months of scheduling experience preferred

Knowledge of medical terminology is desired

Ability to type a minimum of 30 words per minute